Horror service

Ladies and gentlemen what the hell is going on since Saturday the 28 of February till today the 3 of March 9 transections of debit orders from my bank account is been debited instead of 4 transections. I have emailed my bank statements since yesterday today no response. I need to someone higher to call me immediately and explain if all this bank charges that has been charged to me will be refunded or what compensation are you will to offer.