SMART UMA
1.6|222 reviews
Responds in 12 hours 20 min
TM
Tebogo M
1 reviews | Active since Member
18 Feb 2026, 10:44
Terrible service
I have had enough with this company with my dent & scratch account. Their system fails numerous times to debit money from account for months , when I ask to find out what happened, they decide the day to double debit without asking th3 client if they can debit or to check there is enough funds in the account. I need the CEO of this complete call and explain this nonsense. Anna - Marie Van den Bergh she is not helpful at all
Helpful (0)
Replies (106)0
Replies (106)SMART UMA's replyOfficial
18 Feb 2026, 11:21Hello Tebogo M,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Best regards,
SMART UMA's reply18 Feb 2026, 11:21
Official
Hello Tebogo M,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Best regards,
SMART UMA's replyOfficial
02 Mar 2026, 08:14Dear Tebogo M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number COMP20260218132348, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Best regards,
SMART UMA's reply02 Mar 2026, 08:14
Official
Dear Tebogo M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number COMP20260218132348, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Best regards,