Higher flight fares charged from what was quoted

Smartfares advertises on the cheap flights websites I selected a flight and it gave me the quote that showed on the website however when payment was made they deducted more than the fare they advertised, it was even more than the fare that showed on the etihad website, they promised a refund but I know noticed on many other reviews that this is how they operate they are deceiving and just rues I would never encourage people booking flights to use that Smartfares

Dear Customer,

Thank you for your email.

We would like to inform you that a refund of $20 has been initiated and will be processed to your bank account. Please allow 10–14 business days for the amount to reflect in your account, depending on your bank's processing time.

We appreciate your patience and understanding. Should you have any further questions, feel free to reach out.

Sincerely

Kester

Customer Support Desk - SmartFares 

International:+1 858-384-4748 Toll-Free: 888-391-3533  

En Español:  Internacional: +1 858-384-4748 Teléfono gratuito:888-391-3533 

Call 24 hours a day, 7 days a week, Open all holidays​

From: Marlik Yusuf <marlikyusuf@yahoo.com> Sent: Monday, April 28, 2025 11:36 PM To: Customer Service <CustomerService@smartfares.com> Subject: Re: Reservation no: C3G1TZ

Good day

I don't believe that to be correct as I was booking with my friend at the same time yet his account deducted as per the quote on the booking page, and note my bank only charges transactionl fees which are visible on my side however this amount shows that it was deducted to smart fares

Yahoo Mail: Search, organise, conquer

On Mon, 28 Apr 2025 at 18:53, Customer Service

<CustomerService@smartfares.com> wrote:

Dear Customer,

Thank you for your email.

Please be advised that selecting a currency other than USD is done with the intention of providing you with the equivalent fare for the chosen currency. However, it is important to note that on the final booking page, just above the 'BOOK' tab, the total trip cost is clearly specified in USD.

We recommend verifying the currency conversion details with your bank, as the conversion process is managed by the credit card issuing bank. This will ensure clarity and transparency regarding the final amount charged.

Should you have any further questions or concerns, please feel free to contact us. We are here to assist you.

Sincerely,

Kester

Customer Support Desk - SmartFares 

International:+1 858-384-4748 Toll-Free: 888-391-3533  

En Español:  Internacional: +1 858-384-4748 Teléfono gratuito:888-391-3533 

Call 24 hours a day, 7 days a week, Open all holidays​

From: Marlik Yusuf <marlikyusuf@yahoo.com> Sent: Monday, April 28, 2025 8:09 PM To: Customer Service <customerservice@smartfares.com> Subject: Reservation no: C3G1TZ

Good day

Kindly assist with the above reservation no C3G1TZ, I booked a ticket that is quoted R9800.00 as per below however on my bank account it has jumped and charged for R10576.18.

I repeatedly checked the price before clicking on booking.

Kindly forward me the final statement of my booking