MY
Marlik Y
Active since Nov 2012
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Higher flight fares charged from what was quoted
Smartfares advertises on the cheap flights websites I selected a flight and it gave me the quote that showed on the website however when payment was made they deducted more than the fare they advertised, it was even more than the fare that showed on the etihad website, they promised a refund but I know noticed on many other reviews that this is how they operate they are deceiving and just rues I would never encourage people booking flights to use that Smartfares Dear Customer, Thank you for your email. We would like to inform you that a refund of $20 has been initiated and will be processed to your bank account. Please allow 10–14 business days for the amount to reflect in your account, depending on your bank's processing time. We appreciate your patience and understanding. Should you have any further questions, feel free to reach out. Sincerely Kester Customer Support Desk - SmartFares International:+1 858-384-4748 Toll-Free: 888-391-3533 En Español: Internacional: +1 858-384-4748 Teléfono gratuito:888-391-3533 Call 24 hours a day, 7 days a week, Open all holidays From: Marlik Yusuf <marlikyusuf@yahoo.com> Sent: Monday, April 28, 2025 11:36 PM To: Customer Service <CustomerService@smartfares.com> Subject: Re: Reservation no: C3G1TZ Good day I don't believe that to be correct as I was booking with my friend at the same time yet his account deducted as per the quote on the booking page, and note my bank only charges transactionl fees which are visible on my side however this amount shows that it was deducted to smart fares Yahoo Mail: Search, organise, conquer On Mon, 28 Apr 2025 at 18:53, Customer Service <CustomerService@smartfares.com> wrote: Dear Customer, Thank you for your email. Please be advised that selecting a currency other than USD is done with the intention of providing you with the equivalent fare for the chosen currency. However, it is important to note that on the final booking page, just above the 'BOOK' tab, the total trip cost is clearly specified in USD. We recommend verifying the currency conversion details with your bank, as the conversion process is managed by the credit card issuing bank. This will ensure clarity and transparency regarding the final amount charged. Should you have any further questions or concerns, please feel free to contact us. We are here to assist you. Sincerely, Kester Customer Support Desk - SmartFares International:+1 858-384-4748 Toll-Free: 888-391-3533 En Español: Internacional: +1 858-384-4748 Teléfono gratuito:888-391-3533 Call 24 hours a day, 7 days a week, Open all holidays From: Marlik Yusuf <marlikyusuf@yahoo.com> Sent: Monday, April 28, 2025 8:09 PM To: Customer Service <customerservice@smartfares.com> Subject: Reservation no: C3G1TZ Good day Kindly assist with the above reservation no C3G1TZ, I booked a ticket that is quoted R9800.00 as per below however on my bank account it has jumped and charged for R10576.18. I repeatedly checked the price before clicking on booking. Kindly forward me the final statement of my booking
0 replies
33 months ago
Street lights
We have repeatedly logged calls for street lights not working on Swartgoud in Ridgeway from the Shoprites Ridgeway down to Spar Ridgeway however no lights have been fixed its now one year later the street lights are not working
0 replies
68 months ago
Compliments 'Bruce Sebati'
I must applaud and send appreciation of the excellent service delivered by Bruce Sebati at the JHB CBD de Korte street labour office, well done sir and on behalf of all those you served during this time of despair your calm, guidance, work ethic and personality is much appreciated and greatly thanked, please keep up the good work a true example of a civil servant
0 replies
71 months ago
Poor service delivery
I paid up front to have my windows installed, given poor service delivery had excuses from day one and a string of lies now I am waiting for my refund of R3000 for unfinished work, going a week now waiting for my refund
0 replies
71 months ago
Poor delivery service
Poor delivery service, had excuse after excuse now I am waiting to get my refund of R3000 for the job he couldn't complete
0 replies
76 months ago
Changes quote
Pathetic service from Julian the owner he sent me a quote charging per hour estimated 5.25 when his technician did the work within 3hrs and I requested refund for the 2hrs he changes and says he sent 3 people instead of 2 so the amount charged is correct because of 3 people and no longer about the rate per hour as stated on the quote and then he delays to send the electrical compliant certificate no longer takes my calls or replies to whatsapp messages truely unethical service
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)