Smartfairs, not so smart T&C’s

Smartfairs linked to Air Tickets, has given me such horrid service. I require a name change on my flight to match my marriage surname as displayed on my passport instead of my ****en surname. A easy mistake to fix. Instead they have a policy stating: when a flight is booked with two different airlines - no name change is possible. Instead you must cancel your ticket, non refundable and purchase a new one. My recommendation, is to rather book with the airlines straight or to use trusted travel agents. Travelstart had my name changed in 24 hours. No hassle. A small fee was paid instead of a new flight ticket.