Redmi Note 13 Pro with Smeshmega

I ordered a phone Redmi Note 13 Pro specifically with size 256Gb. Their service was very fast, but they send me the 128Gb version. I specifically ordered the phone and needed the bigger phone. They have a branch in Johannesburg. They said it would cost them too much money to send it back but they can offer me a refund for the difference. The problem is that when the phone is full (and with the apps I use I need the space on the phone itself). They said they would find out about a compatible nano sd card. Still waiting for them to respond with a solution. Problem is still a nano sim will not solve my problem and they don't want to fix their mistake. As I said, their communication started out very well and I was impressed, but I am really disappointed that they don't take responsibility for their mistake and replace the phone as I ordered it. I hope this review helps someone else not to get in the same dilemma.

Some information: Customer Services Consultant

Contact: 087 152 3393

Address: 21st floor, 222 Smit Street, Braamfontein, Johannesburg, 2017

Website: https://www.smeshmega.com