We don’t need you

⭐ 1-Star Review – SMG Motors Century City My experience with SMG Motors Century City — specifically with Thoza — has been nothing short of pathetic and deeply disappointing. There was absolutely no professionalism, no transparency, and no ethics throughout the process. I attempted to purchase a used BMW 220D and agreed on a price of R480,000. I was initially invoiced R493,000, which was then altered again to R485,000 with no proper explanation. I was also assured that the vehicle still had an active motor plan — this turned out to be completely false. Based on these assurances, I made arrangements to fly from Johannesburg to Cape Town, and the dealership confirmed they would collect me from the airport and provide a loan vehicle. At the last minute, this was suddenly refused. When I asked Thoza why the loan car arrangement was being withdrawn, he became arrogant and rude, showing complete disrespect toward me as a customer. On top of this, I was pressured into paying a R250,000 deposit, which I paid in good faith. After they reneged on the agreed arrangements, I was forced to cancel the deal. Now, I am struggling to get my refund, which they promised would be processed. I contacted the DP, who assured me he would get back to me — yet four days passed with no response. I am still chasing my own money while Thoza continues making empty promises and avoids responding. To make matters worse, I was eventually told that the office is “closed” and they cannot process my refund. This dealership has shown a complete lack of integrity, accountability, and respect for customers. I would strongly advise anyone considering doing business with SMG Motors Century City to proceed with extreme caution.