Co-incidental break-ins...

<p>I rent a house in St Francis Bay with a security contract to SMHART security. I have been broken into and robbed of a substantial amount of belongings twice. Both break-ins occured while the alarm was off, once due to a mis-understanding with my domestic worker, and once on the advice of SMHART security (they recommended Ileave the alarm off while my dog is in the house, and said that it was impossible to install pet beams/configure the alarm to work while the dog is there). I have only had attempted break-ins the very next day after the first break-in while the alarm is activated, and there is no way to tell if the alarm is on or not from the outside of the house. During the 6 months between break-ins, there have been no attempts. I find it VERY suspicious that the two break-ins and robberies have occured ONLY on the two occasions that the alarm has been off..... I requested a second remote and an alarm indicator light on multiple occasions, and after countless coversations and visits to the security company's office, I eventually gave up on getting the remote. Admittedly SMHART's response times have been impressive, but in the last two weeks the company has failed to respond to accidental alarms on numerous occasions.</p>