SD
Smile dental
Unclaimed Business
SD
Smile dental
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Wellness & Beauty
#7NPS Score
0Unlikely
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Dazzling D
1 reviews | Active since Jan 2020
9 Sept 2022, 12:59
Service delivery was...
Service delivery was excellent
Helpful (0)
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Dazzling D
1 reviews | Active since Jan 2020
9 Sept 2022, 12:59
Service delivery was...
Service delivery was excellent
0
Replies (0)rS
robyn S
1 reviews | Active since Jan 2020
3 Dec 2019, 14:09
Smile Dental
On 6th November my daughter visited the Smile at Dental Studios, where the accounts department informed her that the Medical Aid did not pay for Lab work, thus she settled the account on site on the 11th November. 2. On 11 November I receive a claims notification from Discovery informing me that your client had been paid for the claim, so even though they told my daughter that the medical aid does not settle the account, they knowing still went ahead and submitted the claim to the medical aid for payment, and promptly received the payment. 3. No correspondence was received from your client informing me, that the medical aid had in fact paid the claim. Your client knew that they has received payment for the claim and did not inform me that the medical aid had paid the claim. 4. My daughter then emailed your client informing them of the payment that had been made by the medical aid, the accounts department requested that she send through the claim from the medical aid. Which she did on the 12th November. Which I fail to understand since they are already in possession of the paid claim from the medical aid. 5. Your client then ignored the email. We did not receive any response with regards to the reimbur*****t. 6. On the 14th November my daughter emailed again and inquired again as to the above– this after she sent the claim notice from the medical aid. 7. Still your client ignored all email correspondence. 8. On the 18th November she again requested the refund to be processed and included her banking details as your client had not even had the decency to request them. 9. After the numerous requests your client had the common courtesy to respond to an email, just to let us know that they would in fact not reimburse her money on the 18th – but they have a policy to pay all REFUNDS (plural) at month end. It doesn’t matter that they are sitting with your R1271.70, plus the medical aids payment and incurring interest on all ‘refunds’ – they are only paying at month end. Even after the medical aid has settled the amount on 11 November already. 10. We decided not to approach your client and let them know that this is in fact unethical practise – keeping a clients money even after the medical aid has settled the account, instead we would wait for the end of the month. 11. On 28th November my daughter sent a reminder email to your client for the refund, once again your client did not have the common decency to provide us with any feedback. 12. On Monday 2 December (month end has now past) there is STILL no refund in my daughter account, (no proof of payment sent)! Which I remind you again that you had my money and the medical aid payment, plus all the other ‘refunds’. 13. On Monday 2 December I sent an email to your client informing them, that month end has past, we have had NO refund or communication from them. I informed them that if the refund was not made by close of business on Monday 2 December that I would in fact, raise a fraudulent transaction notice with my medical aid, as well as on Hellopeter. While your client was informed of the potential action by myself, your client Still did not have the common decency to communicate or make the necessary payment as promised and send proof of payment. Your client has ignored all and every email apart from ONE, where they informed me that MY money will only be paid back to me AT MONTH END. 14. On evening of 2nd December, after close of business – after wasting copious amounts of MY time communicating with your client and still warning them of my actions, to get MY money reimbursed to me, I then went ahead and made a complaint to Discovery, and wrote a review on Google and Hellopeter. 15. 3rd December 2019 (19 business days after your client took my money) I phoned your client as they had ignored all written correspondence, then all of a sudden the money gets paid and proof of payment gets send. Never once did we receive any communication from your client letting us know that there was a back log, in fact, only received ONE communication from your client at all. After numerous communications and a warning to your client, your client chose to ignore me flatly, I then had no alternative but to move ahead with my actions as per the above. R1271.00 might not be a lot of money to your client, but to my daughter, it is a substantial amount.
Helpful (0)
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robyn S
1 reviews | Active since Jan 2020
3 Dec 2019, 14:09
Smile Dental
On 6th November my daughter visited the Smile at Dental Studios, where the accounts department informed her that the Medical Aid did not pay for Lab work, thus she settled the account on site on the 11th November. 2. On 11 November I receive a claims notification from Discovery informing me that your client had been paid for the claim, so even though they told my daughter that the medical aid does not settle the account, they knowing still went ahead and submitted the claim to the medical aid for payment, and promptly received the payment. 3. No correspondence was received from your client informing me, that the medical aid had in fact paid the claim. Your client knew that they has received payment for the claim and did not inform me that the medical aid had paid the claim. 4. My daughter then emailed your client informing them of the payment that had been made by the medical aid, the accounts department requested that she send through the claim from the medical aid. Which she did on the 12th November. Which I fail to understand since they are already in possession of the paid claim from the medical aid. 5. Your client then ignored the email. We did not receive any response with regards to the reimbur*****t. 6. On the 14th November my daughter emailed again and inquired again as to the above– this after she sent the claim notice from the medical aid. 7. Still your client ignored all email correspondence. 8. On the 18th November she again requested the refund to be processed and included her banking details as your client had not even had the decency to request them. 9. After the numerous requests your client had the common courtesy to respond to an email, just to let us know that they would in fact not reimburse her money on the 18th – but they have a policy to pay all REFUNDS (plural) at month end. It doesn’t matter that they are sitting with your R1271.70, plus the medical aids payment and incurring interest on all ‘refunds’ – they are only paying at month end. Even after the medical aid has settled the amount on 11 November already. 10. We decided not to approach your client and let them know that this is in fact unethical practise – keeping a clients money even after the medical aid has settled the account, instead we would wait for the end of the month. 11. On 28th November my daughter sent a reminder email to your client for the refund, once again your client did not have the common decency to provide us with any feedback. 12. On Monday 2 December (month end has now past) there is STILL no refund in my daughter account, (no proof of payment sent)! Which I remind you again that you had my money and the medical aid payment, plus all the other ‘refunds’. 13. On Monday 2 December I sent an email to your client informing them, that month end has past, we have had NO refund or communication from them. I informed them that if the refund was not made by close of business on Monday 2 December that I would in fact, raise a fraudulent transaction notice with my medical aid, as well as on Hellopeter. While your client was informed of the potential action by myself, your client Still did not have the common decency to communicate or make the necessary payment as promised and send proof of payment. Your client has ignored all and every email apart from ONE, where they informed me that MY money will only be paid back to me AT MONTH END. 14. On evening of 2nd December, after close of business – after wasting copious amounts of MY time communicating with your client and still warning them of my actions, to get MY money reimbursed to me, I then went ahead and made a complaint to Discovery, and wrote a review on Google and Hellopeter. 15. 3rd December 2019 (19 business days after your client took my money) I phoned your client as they had ignored all written correspondence, then all of a sudden the money gets paid and proof of payment gets send. Never once did we receive any communication from your client letting us know that there was a back log, in fact, only received ONE communication from your client at all. After numerous communications and a warning to your client, your client chose to ignore me flatly, I then had no alternative but to move ahead with my actions as per the above. R1271.00 might not be a lot of money to your client, but to my daughter, it is a substantial amount.
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