Snapplify
2.2|31 reviews
JW
Jacqui W
1 reviews | Active since Member
16 Feb 2024, 06:21
useless snapplify
There should be a "minus" option as they don't deserve even the one star rating :( absolutely SHOCKING experience and we are completely irritated by their email opening line of "thank you for your patience" we no longer have any patience with their unbelievable incompetence and don't think we will ever receive our order.
Helpful (0)
Replies (58)0
Replies (58)Snapplify's replyOfficial
20 Feb 2024, 08:11Dear Jacqui,
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your order. Your feedback is extremely valuable to us, and we are genuinely sorry to hear about your disappointing experience.
We understand that receiving your order later than expected is not acceptable, and we take responsibility for the inconvenience caused. We strive to provide excellent service to all our customers, and it's disheartening to learn that we fell short of meeting your expectations.
Regarding the email opening line, "thank you for your patience," we understand how this may have added to your frustration, especially given the circumstances. Please accept our apologies for any further irritation caused by this.
We're glad to hear that you eventually received your books on Friday. However, we do recognize that this does not excuse the delay or the frustration it caused.
We are committed to improving our processes to ensure that such issues do not occur in the future. We will take the necessary steps to prevent similar situations from happening again.
As a gesture of goodwill, As Nandi mentioned on the phone we would like to offer you both of the books in a eBook format. This is free of charge and has already been loaded on Courtney's account.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Should you have any other questions, please don't hesitate to contact me on help@snapplify.com
Sincerely,
Garth Jacobs
Customer Service Manager
021 276 4433
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your order. Your feedback is extremely valuable to us, and we are genuinely sorry to hear about your disappointing experience.
We understand that receiving your order later than expected is not acceptable, and we take responsibility for the inconvenience caused. We strive to provide excellent service to all our customers, and it's disheartening to learn that we fell short of meeting your expectations.
Regarding the email opening line, "thank you for your patience," we understand how this may have added to your frustration, especially given the circumstances. Please accept our apologies for any further irritation caused by this.
We're glad to hear that you eventually received your books on Friday. However, we do recognize that this does not excuse the delay or the frustration it caused.
We are committed to improving our processes to ensure that such issues do not occur in the future. We will take the necessary steps to prevent similar situations from happening again.
As a gesture of goodwill, As Nandi mentioned on the phone we would like to offer you both of the books in a eBook format. This is free of charge and has already been loaded on Courtney's account.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Should you have any other questions, please don't hesitate to contact me on help@snapplify.com
Sincerely,
Garth Jacobs
Customer Service Manager
021 276 4433
Best regards,
Snapplify's reply20 Feb 2024, 08:11
Official
Dear Jacqui,
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your order. Your feedback is extremely valuable to us, and we are genuinely sorry to hear about your disappointing experience.
We understand that receiving your order later than expected is not acceptable, and we take responsibility for the inconvenience caused. We strive to provide excellent service to all our customers, and it's disheartening to learn that we fell short of meeting your expectations.
Regarding the email opening line, "thank you for your patience," we understand how this may have added to your frustration, especially given the circumstances. Please accept our apologies for any further irritation caused by this.
We're glad to hear that you eventually received your books on Friday. However, we do recognize that this does not excuse the delay or the frustration it caused.
We are committed to improving our processes to ensure that such issues do not occur in the future. We will take the necessary steps to prevent similar situations from happening again.
As a gesture of goodwill, As Nandi mentioned on the phone we would like to offer you both of the books in a eBook format. This is free of charge and has already been loaded on Courtney's account.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Should you have any other questions, please don't hesitate to contact me on help@snapplify.com
Sincerely,
Garth Jacobs
Customer Service Manager
021 276 4433
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your order. Your feedback is extremely valuable to us, and we are genuinely sorry to hear about your disappointing experience.
We understand that receiving your order later than expected is not acceptable, and we take responsibility for the inconvenience caused. We strive to provide excellent service to all our customers, and it's disheartening to learn that we fell short of meeting your expectations.
Regarding the email opening line, "thank you for your patience," we understand how this may have added to your frustration, especially given the circumstances. Please accept our apologies for any further irritation caused by this.
We're glad to hear that you eventually received your books on Friday. However, we do recognize that this does not excuse the delay or the frustration it caused.
We are committed to improving our processes to ensure that such issues do not occur in the future. We will take the necessary steps to prevent similar situations from happening again.
As a gesture of goodwill, As Nandi mentioned on the phone we would like to offer you both of the books in a eBook format. This is free of charge and has already been loaded on Courtney's account.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Should you have any other questions, please don't hesitate to contact me on help@snapplify.com
Sincerely,
Garth Jacobs
Customer Service Manager
021 276 4433
Best regards,