Customer Service

SNK Maponya Mall has extremely poor service. The team leader, named Jimmy (or something similar), is incredibly rude and shows no regard for proper customer service etiquette. I sent someone to the store to request a refund for a pair of sneakers we no longer needed, but when I called to follow up, the staff member was very unprofessional. Instead of checking the shoes, he immediately told us that no refund could be issued and even started yelling at his staff in front of customers!

I’m not sure how your hiring process works, but clearly it needs improvement. On the other hand, Pukie was excellent, and the coloured lady who answered my call. You seriously need to provide proper training for Jimmy (or whatever his name is), as his behavior is a huge detriment to the business.

I had to call head office before i could get my money back because the store is clearly pushing sales