The WORST customer service I have ever recieved! Like begging to give them business!

Snoozy Baby or Baby Nursery as it says on the website.

I was very surprised at what a terrible experience I had with Sarah, the owner of Snoozy Baby and other sites for Baby goods, as all the reviews on the website were amazing. Stupid me, I didn't check elsewhere.

First tried to order a rocking chair for my baby's nursery on the website which would not work so I was forced to WhatsApp for my order, I sent it late at night(Monday) so I thought the next day I would get a reply-NOPE. The next day came (Wednesday) I send a message again to see if they had got my message... NO REPLY... I send a message 6 hours later saying 'Hellooo?' I then got a voice note saying she was moving houses and that she would get back to me the next day (Thursday). The next day I waited for a message and nothing... So I messaged again asking how to get started. She send me a booking form which I completed and sent through, with once again no reply. I had to message AGAIN the next day (Friday) telling her that I'd please let to finalise my order! She said they were still setting up the office but she would send the invoice, which she did... the next day. I paid the deposit.

On the Tuesday of the next week, she confirmed my payment and said that she would send out 2 samples of fabric to choose from. She said she would send this on Friday. That's the last I heard of it. The NEXT Thursday (9 days later) I sent a message saying that I had not received the samples... She said "Thanks for the reminder" A reminder???? She said she would send it a week ago and it hasn't even been sent yet??

I am not here to beg for business or give you reminders to do your job! I sent her a message saying I was really disappointed in the service and that I felt like I was begging to give her my business and I had no faith that she would do what she said she would since up until now she hadn't.

Instead of apologising and trying to make up for the absolute lack of service, she responded by saying that she told me they were moving that I had no understanding and that she didn't want my business anymore.

At this point, I was actually relieved... I told her... Had you messaged ME and advised me and maaaaaybe apologised for the delay then I would have completely understood but she seemed to be so high up on her horse that even considering giving miiildly effective customer service was far beneath her.

Luckily the only thing she did seem to do quickly and effectively was return my deposit. I went online to Comfy Mummy and popped them a message and explained the horrifying experience I had just had, the owner Claire called me immediately, spoke me through each option and fabric, send an invoice which I paid... This was all done in 15 min. THATS service. THATS someone who appreciates her customers and their business.

I would highly suggest staying as far away from Sarah and Snoozy Baby as you can. Doing your nursery is supposed to be exciting and special and she ruined all of that for me and her smug attitude. I kept every single message and voice note just in case anyone had any doubts about the disgusting service I received.

BEWARE of this place!