SF
Snowball Fibre & Wireless Internet
Unclaimed Business
SF
Snowball Fibre & Wireless Internet
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ā
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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GP
Gwyneth P
1 reviews | Active since Jan 2020
3 Jan 2024, 12:47
Rain is inconsistent and inconsistent of their clientele They move and change payment dates around leaving one with unexplained billings that needs 48 hours to be resolved
Rain is inconsistent and inconsistent of their clientele They move and change payment dates around leaving one with unexplained billings that needs 48 hours to be resolved. 2 months of services provided by them is a miracle. Poor network connection even with an upgrade
Helpful (0)
|Replies (0)GP
Gwyneth P
1 reviews | Active since Jan 2020
3 Jan 2024, 12:47
Rain is inconsistent and inconsistent of their clientele They move and change payment dates around leaving one with unexplained billings that needs 48 hours to be resolved
Rain is inconsistent and inconsistent of their clientele They move and change payment dates around leaving one with unexplained billings that needs 48 hours to be resolved. 2 months of services provided by them is a miracle. Poor network connection even with an upgrade
0
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A
WS
Wesley S
1 reviews | Active since Jan 2020
7 Oct 2021, 17:48
Not customer orientated
So im out of town and received a new phone just before i left. I receive notification that payment is due and i email the accounts department to inform and told them that payment will be in the account by Tuesday. Knowing that on Saturday when i return the banks will be closed and i will have to wait to Monday to sort out my app or online banking as i dont have a verification device to approve payments. Now i receive an email from a Kim telling me no lean way. One would think i joint yesterday. Manager to contact me please before end of day tomorrow. Is this what herotel brought to this proud institution.
Helpful (0)
|Replies (0)WS
Wesley S
1 reviews | Active since Jan 2020
7 Oct 2021, 17:48
Not customer orientated
So im out of town and received a new phone just before i left. I receive notification that payment is due and i email the accounts department to inform and told them that payment will be in the account by Tuesday. Knowing that on Saturday when i return the banks will be closed and i will have to wait to Monday to sort out my app or online banking as i dont have a verification device to approve payments. Now i receive an email from a Kim telling me no lean way. One would think i joint yesterday. Manager to contact me please before end of day tomorrow. Is this what herotel brought to this proud institution.
0
Replies (0)DF
Dieter Fouche'
1 reviews | Active since Jan 2020
9 Aug 2021, 14:10
Snowball Stellenbosch
Snowball was top notch at the beginning but ever since they switched over to Herotel the service has become poor. Downtime each week especially at month end. Each excuse is that the High Towers at Sonic is faulty. I never signed a contract with either Sonic or Herotel. They do not send out sms's like before when they do Maintenance, they do not phone back to give feedback. My bill is paid every 1st of the month, on time with NO delays but yet there are endless issues. I work from home and this is my bread and butter and cannot do so if the connections are on and off at intervals. I will not recommend them to either family or friends
Helpful (0)
|Replies (0)DF
Dieter Fouche'
1 reviews | Active since Jan 2020
9 Aug 2021, 14:10
Snowball Stellenbosch
Snowball was top notch at the beginning but ever since they switched over to Herotel the service has become poor. Downtime each week especially at month end. Each excuse is that the High Towers at Sonic is faulty. I never signed a contract with either Sonic or Herotel. They do not send out sms's like before when they do Maintenance, they do not phone back to give feedback. My bill is paid every 1st of the month, on time with NO delays but yet there are endless issues. I work from home and this is my bread and butter and cannot do so if the connections are on and off at intervals. I will not recommend them to either family or friends
0
Replies (0)