Snowflake
1.6|52 reviews
lN
lungile N
1 reviews | Active since Member
21 Jun 2025, 11:35
Cup cake mix
The most horrible experience. I bought the cupcake mix for the st time after buying the scones and ****in mixes. The consistency I got from the 400mls milk and 250 mls cooking oil and 4 eggs was not a butter as I expected. The mix has no sugar. I am highly dissatisfied.
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Replies (53)Snowflake's replyOfficial
23 Jun 2025, 08:12 Good day Lungile
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
Best regards,
Snowflake's reply23 Jun 2025, 08:12
Official
Good day Lungile
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
Best regards,