Snowflake
Verified Business
|1|5 Reviews (last 12 months)|Responds in 14h 25m
Snowflake
Verified Business
|1
5 Reviews (last 12 months)
Responds in 14h 25m
Performance(last 12 months):
Ranked In Retail
#110Reply Time
14h 25mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 25m
Ranking
#110
in Retail
Reply Time
14h 25m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 25m
Review Distribution
1|5 Reviews
Aug '25 - Jul '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJC
John C
1 reviews | Active since Oct 2020
6 Apr 2026, 12:27
Shrinkflation - Very disappointing for a great product!
SHRINK FLATION. Where a full PnP standard 12 cup cake baking tray would accommodate a packed of Snowflake "too fresh to flop easy mix - ****in mix" we are now only able to obtain 8 out of the 12 cups on the tray. Very disappointing and all for ensuring that the marketing targets are met. This will be the last time I invest in this product, which is a fantastic product and has served the community well for a number of years.
Helpful (0)
|Replies (1)JC
John C
1 reviews | Active since Oct 2020
6 Apr 2026, 12:27
Shrinkflation - Very disappointing for a great product!
SHRINK FLATION. Where a full PnP standard 12 cup cake baking tray would accommodate a packed of Snowflake "too fresh to flop easy mix - ****in mix" we are now only able to obtain 8 out of the 12 cups on the tray. Very disappointing and all for ensuring that the marketing targets are met. This will be the last time I invest in this product, which is a fantastic product and has served the community well for a number of years.
0
Replies (1)CP
Carina P
1 reviews | Active since Nov 2021
8 Feb 2026, 08:10
WORM AND WEBS IN FRESH BRAN ****IN MIX
I bought a packet of bran ****in mix, and was horrified to find a WORM and webs in the packet as I opened it. It is disgusting and I cannot believe a company like Snowflake does not have preventative measures in place to prevent parasites. I have taken pictures of this and logged a complaint, but I think my days of buying Snowflake is over. I have also previously bought ****in mix that had webs in it. This never happens when I buy other brands like Golden Cloud. I buy via 60/60 so I cannot even check the packets before I buy. This is really so disgusting...
Helpful (0)
|Replies (1)CP
Carina P
1 reviews | Active since Nov 2021
8 Feb 2026, 08:10
WORM AND WEBS IN FRESH BRAN ****IN MIX
I bought a packet of bran ****in mix, and was horrified to find a WORM and webs in the packet as I opened it. It is disgusting and I cannot believe a company like Snowflake does not have preventative measures in place to prevent parasites. I have taken pictures of this and logged a complaint, but I think my days of buying Snowflake is over. I have also previously bought ****in mix that had webs in it. This never happens when I buy other brands like Golden Cloud. I buy via 60/60 so I cannot even check the packets before I buy. This is really so disgusting...
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Replies (1)CA
rS
raveen S
1 reviews | Active since Apr 2010
20 Aug 2025, 13:16
Snowflake Flour Miss leading Competition
Misleading Car Competition. I am visually impaired . I asked the merchandise in Spar do I need to purchase any Snowflake product to enter the win a car competition anc hd said yes. So I bought 1 kg semolina wheat flour came home tried to enter, do D not allow me, after using all my airtime, reply was that I needed to spend R450.00 to enter. Snowflake and Premier Mills stop *********** poor people. Stop miss leading us. We supported you all these years. Just so unfair. I am tired of companies like you who exploits the desperate.
Helpful (0)
|Replies (2)rS
raveen S
1 reviews | Active since Apr 2010
20 Aug 2025, 13:16
Snowflake Flour Miss leading Competition
Misleading Car Competition. I am visually impaired . I asked the merchandise in Spar do I need to purchase any Snowflake product to enter the win a car competition anc hd said yes. So I bought 1 kg semolina wheat flour came home tried to enter, do D not allow me, after using all my airtime, reply was that I needed to spend R450.00 to enter. Snowflake and Premier Mills stop *********** poor people. Stop miss leading us. We supported you all these years. Just so unfair. I am tired of companies like you who exploits the desperate.
0
Replies (2)RM
Rebecca M
1 reviews | Active since Sept 2021
14 Jul 2025, 07:30
Worst customer service: Acidic Bran ****in Mix
On 26th May 2025, I sent an email to *** to inform that the 1kg Bran ****in mix was acidic and salty I sent photos as well and received a phone call from Shoniez who said my complaint would be sent through and investigated and I would be compensated. I sent a follow-up email in 9th June and received the same response: Good Day Rebecca Thank you for your email. Kindly note that we still await feedback regarding your complaint and have also sent a follow-up. We will revert as soon as we receive feedback. Kind Regards Shoniez Kariem Since then, no feedback and I have resorted to stop buying any Snowflake products.
Helpful (0)
|Replies (1)RM
Rebecca M
1 reviews | Active since Sept 2021
14 Jul 2025, 07:30
Worst customer service: Acidic Bran ****in Mix
On 26th May 2025, I sent an email to *** to inform that the 1kg Bran ****in mix was acidic and salty I sent photos as well and received a phone call from Shoniez who said my complaint would be sent through and investigated and I would be compensated. I sent a follow-up email in 9th June and received the same response: Good Day Rebecca Thank you for your email. Kindly note that we still await feedback regarding your complaint and have also sent a follow-up. We will revert as soon as we receive feedback. Kind Regards Shoniez Kariem Since then, no feedback and I have resorted to stop buying any Snowflake products.
0
Replies (1)