RM
Rebecca M
Active since Sep 2021
10
Reviews
0
Industries
Reviews
10 reviews6 months ago
Cubbi Cape Town - simply the best
I had the pleasure of dealing with Cubbi Cape Town, and Fadiel was an absolute pleasure to work with. He was a true professional — efficient, reliable and made the entire process seamless. I would highly recommend Cubbi Cape Town for their outstanding service and professionalism.
53 replies
6 months ago
No Feedback Received After Vehicle Listing on Weelee
On Thursday, 2nd October, I listed my vehicle on Weelee. I received confirmation via email and WhatsApp, and was subsequently contacted by Maropeng, who asked me a series of questions about my vehicle. He informed me that it would be placed on your bidding platform from 12:00 to 14:00, after which another agent would contact me with the highest offer later that day. Following this, I received a WhatsApp message summarising what Maropeng had explained regarding the bidding process. However, I did not receive any call or further update as promised. The next morning, I sent a WhatsApp message to Weelee requesting an update, but received no reply. Later that day (Friday, 3rd October, after 13h00), I called the number provided and spoke to Kaylene, who informed me that Giovanni had been assigned to my profile and would contact me shortly. When I asked why there had been no communication, she explained that there had been a high volume of bids the previous day, but assured me that I would definitely receive a call once Giovanni returned. To date, I have received no phone call or further communication. This is quite disappointing, especially as my initial interaction with Maropeng was professional, clear, and set the right expectations. Unfortunately, the follow-up stage has not reflected the same level of service or reliability.
53 replies
8 months ago
Worst customer service - Non Communicative when trying to make a booking
I have been trying for two weeks to get a booking via their WhatsApp number, and I have even complained to Hyperli, who have tried to assist. They are slow and non-communicative. I want to make a booking for 2 people and am still waiting. I don't understand how a business can operate like this.
0 replies
9 months ago
Worst customer service: Acidic Bran ****in Mix
On 26th May 2025, I sent an email to customercare@premierfmcg.com to inform that the 1kg Bran ****in mix was acidic and salty I sent photos as well and received a phone call from Shoniez who said my complaint would be sent through and investigated and I would be compensated. I sent a follow-up email in 9th June and received the same response: Good Day Rebecca Thank you for your email. Kindly note that we still await feedback regarding your complaint and have also sent a follow-up. We will revert as soon as we receive feedback. Kind Regards Shoniez Kariem Since then, no feedback and I have resorted to stop buying any Snowflake products.
53 replies
18 months ago
Marko website problematic unable to pay for online orders
I am not able to order through the Makro website or app. I called Makro and spoke to an agent called Thabo who was unaware about the problems with the website. I'm not able to pay for my order as the message 'failed to pay' shows up. I sent numerous enquiries via the website and Facebook page as I would like to order my goods. It's the first week of Black November and I plan to order every week. How can this be sorted out? Two weeks ago I received an SMS from Makro about an order of 15th September which I had collected and signed for, yet on their system, it showed that I had never collected it and it still reflects on my online profile as in progress. This was never rectified despite speaking to Sibusiso Logan Gaula.
53 replies
20 months ago
Samsung Watch and Discovery Health app not compatible due to update in software
My Samsung watch and Discovery Health app are no longer compatible due to an update on the Discovery app, yet Samsung can't give me an estimation as to when the update from Samsung's side will happen. I am losing out on my rewards due to this. I bought a Samsung Watch to track my fitness and get rewarded with Discovery Health and now its all in vain. The operator didn't know when the new update would happen.
106 replies
21 months ago
Basic items always out of stock after payment taken
I ordered online this morning and at the time, all my items were in stock. I then received an email stating items were cancelled due to no stock. These are basic items such as sanitary towels and sugar. This happens every time I order, at least 2-3 basic items which display stock online at the time of paying then are cancelled an hour or two later. Waiting period for refund is 2-10 days.
58 replies
28 months ago
Hisense
On 8th December 2023, I contacted Hisense customer service as my fridge handle broke and I wanted to order a new one. I was forwarded to spares and the operator confirmed that there was stock of the handles. I placed the order and paid including courier fees, sent the proof of payment and minutes later received an email confirming receipt. I am still waiting on my parts ( I ordered two handles to keep the one as a spare). I have been sending emails and WhatsApp messages to Hisense and receive the same copy and paste response: "We haven't received spares on our side ...we will book courier once received." When I question why it's taking so long, I get this response: "We check stock on the system ,then order from Hisense they were busy with stock taking that is why it took long for us to receive the part" Whoever is responding via email and WhatsApp writes in poor English and has no professionalism. It's bad customer service to be waiting almost 2 weeks for a fridge handle. I am based in Cape Town and spending unnecessary time and money on phone calls, emails and writing WhatsApp messages! The company AEK Appliance with email address: support@aekappliance.freshdesk.com are responsible for Hisense spares and who I am liaising with. The WhatsApp contact comes up as Hisense.
0 replies
44 months ago
FNB not downgrading my account request
I visited my branch on 27th August to close my credit card and FNB Aspire Fusion cheque account to be downgraded as I no longer wanted the overdraft facility. My credit card was closed after a few days but my cheque account was never downgraded. I sent a complaint to FNB via their website and after almost a week, a consultant called me. She then said she would send in my request for the account to be downgraded and remove my credit facility. To date, my account still reflects as Fusion Aspire Cheque Account. I just want a basic cheque account I had before in June 2022. A consultant at my Brackenfell branch suggested I upgrade to the Fusion Aspire as it was cheaper than the Aspire Cheque account and that I would receive double ebucks - I never did. I later learnt when the consultant called me last week that there is only a R6 difference in account fees. I want my cheque account to be downgraded to a basic Aspire account. I am tired of complaining and not prepared to go to the branch again, I wasted two hours of my time. My request was not dealt with. This is unacceptable.
134 replies
56 months ago
Great work ethic and positive attitude - Portia is the best!
I had the pleasure of meeting Portia today to do all the mundane cleaning I can't get to. What a wonderful, pleasant lady who takes initiative and is a great representative for SweepSouth. Portia has a sunny disposition, you can't help but like her. She has a positive attitude, works hard and listens to your requests. Nothing is too much for her. She was easy around my 3 Jack Russell's who at first were suspicious but she soon won them over and they followed her everywhere. I look forward to seeing her next month again. I'm glad I made the decision to sign-up!
53 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)