Great for downsizing but don't let them oversee post-move sales

Kirsten and her team were amazing at packing, moving and setting up my mom's downsize move in a highly organised manner. Some items of value went missing but not many. The tragic part was that all her high-value furniture items were sold through an auction house, as So Sorted recommended us to do and which they managed for us for a fee, for a pittance of their value. The sales didn't put a dent in the cost of the service and it has been devastating to see these sentimental and valuable items essentially made worthless. A solid mahogany wood dining table that had been in the family for >50 years was sold for ~R400; an antique sideboard for ~R300. We would never have allowed So Sorted to oversee this part of the move had we known that no minimum amount or control over the auction would be applied. I highly recommend So Sorted for packing & unpacking but definitely suggest selling your things yourself on GumTree or similar platform.