DO NOT BUY FROM SOETSAKKIG

I DO NOT RECOMMEND THIS BUSINESS. I am a school teacher and received one of their bags for Christmas (2022). I used the bag from the 11th of January to the 24th of March 2023 (one school term).

The bag was only used for a short period of time but the material is already broken and in a bad condition. I tried to reach out to the business but I am not getting the desired feedback.

I sent them pictures of the bag and they have asked me multiple questions, after which I had to beg them for feedback. I have just been informed that the bags have a three month guarantee WHICH WAS NEVER disclosed when the bag was bought. Due to their “guarantee policy” they are refusing to replace the bag.

These bags are so expensive for the poor quality and now I am being inconvenienced as I have to purchase a new bag. I do not support businesses with such poor service, and never will in future again.