S
Sofaworx
Unclaimed Business
S
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
50
Recommended: Very Likely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Sofaworx
Sofaworx has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Sofaworx across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
KP
Khauhelo P
1 reviews | Active since Jan 2020
5 Jul 2025, 12:03
Great customer service and quality product
I don't usually write reviews, but my recent experience with SofaWorx—and especially with Andrea and Matthew deserves recognition. From the moment we walked into the showroom, Matthew made the entire process seamless and enjoyable. He was incredibly knowledgeable, patient, and genuinely attentive to what we were looking for. He asked the right questions, offered helpful suggestions (without being pushy), and guided us to the perfect couch for our space. His professionalism and warm personality made the experience feel personalized and stress-free. Andrea has excellent customer service skills. She went above and beyond to ensure everything was right. From the moment we started reworking the measurements, up to the delivery stage. She was sooo helpful and patient. I enjoyed the service thoroughly. The couch we purchased is outstanding. The craftsmanship is clearly high quality—solid frame, plush cushions, and upholstery that not only looks beautiful but feels durable and luxurious. You can tell it’s built to last. It’s the kind of piece that elevates the entire room. Comfort-wise, it’s perfect—supportive without being too firm, and ideal for both relaxing and entertaining. If you're looking for stylish, well-built furniture and truly outstanding service, I highly recommend SofaWorx. And if you have the chance to work with Andrea, you're in excellent hands. She made the whole process smooth and enjoyable from start to finish. I’ll absolutely be returning for future pieces!
Helpful (0)
|Replies (0)KP
Khauhelo P
1 reviews | Active since Jan 2020
5 Jul 2025, 12:03
Great customer service and quality product
I don't usually write reviews, but my recent experience with SofaWorx—and especially with Andrea and Matthew deserves recognition. From the moment we walked into the showroom, Matthew made the entire process seamless and enjoyable. He was incredibly knowledgeable, patient, and genuinely attentive to what we were looking for. He asked the right questions, offered helpful suggestions (without being pushy), and guided us to the perfect couch for our space. His professionalism and warm personality made the experience feel personalized and stress-free. Andrea has excellent customer service skills. She went above and beyond to ensure everything was right. From the moment we started reworking the measurements, up to the delivery stage. She was sooo helpful and patient. I enjoyed the service thoroughly. The couch we purchased is outstanding. The craftsmanship is clearly high quality—solid frame, plush cushions, and upholstery that not only looks beautiful but feels durable and luxurious. You can tell it’s built to last. It’s the kind of piece that elevates the entire room. Comfort-wise, it’s perfect—supportive without being too firm, and ideal for both relaxing and entertaining. If you're looking for stylish, well-built furniture and truly outstanding service, I highly recommend SofaWorx. And if you have the chance to work with Andrea, you're in excellent hands. She made the whole process smooth and enjoyable from start to finish. I’ll absolutely be returning for future pieces!
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Replies (0)DD
Debbie Dixon-Paver
1 reviews | Active since Jan 2020
9 Nov 2022, 12:26
Great sofa and wonderful service
I have just recently taken delivery of a lovely, new sofa from Sofaworx, ordered through their Cedar Square branch in Johannesburg. The sales consultant was friendly, helpful and extremely professional and my sofa was made sooner than the quoted time frame and was delivered without any issues. It is really well made and surpasses all of my expectations. I highly recommend them and hope to order from them again. Thanks, Cedar Square Sofaworx.
Helpful (0)
|Replies (0)DD
Debbie Dixon-Paver
1 reviews | Active since Jan 2020
9 Nov 2022, 12:26
Great sofa and wonderful service
I have just recently taken delivery of a lovely, new sofa from Sofaworx, ordered through their Cedar Square branch in Johannesburg. The sales consultant was friendly, helpful and extremely professional and my sofa was made sooner than the quoted time frame and was delivered without any issues. It is really well made and surpasses all of my expectations. I highly recommend them and hope to order from them again. Thanks, Cedar Square Sofaworx.
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Replies (0)MC
Marita C
1 reviews | Active since Jan 2020
24 Oct 2022, 06:19
Absolutely 5 star service from beginning to end
Absolutely 5 star service from beginning to end!! I expected alot from them, I wanted inported fabric and it took alot of extra service and planning as well as design issues because of the pattern. But through it all Gabi was always friendly, helpful and gracious. She arranged for storage and delivery months later and everything went so smooth it was such a pleasure to do bussiness with them. Thank you to Gabi and the team at sofaworx !
Helpful (0)
|Replies (0)MC
Marita C
1 reviews | Active since Jan 2020
24 Oct 2022, 06:19
Absolutely 5 star service from beginning to end
Absolutely 5 star service from beginning to end!! I expected alot from them, I wanted inported fabric and it took alot of extra service and planning as well as design issues because of the pattern. But through it all Gabi was always friendly, helpful and gracious. She arranged for storage and delivery months later and everything went so smooth it was such a pleasure to do bussiness with them. Thank you to Gabi and the team at sofaworx !
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Replies (0)jS
jane S
1 reviews | Active since Jan 2020
3 May 2022, 20:03
Excellent
Excellent on all fronts - communication, customer service and product. I live in Malawi and so I had to order my sofa remotely for my runner to deliver. Justin and Fadia dealt with my transaction and were the absolute dream team - I cannot praise them both enough. The quality of the sofa itself is fantastic, super comfy and the cushions are very plump so I do not foresee them slumping. I will definitely be back and have already recommended Sofaworx to friends in SA.
Helpful (0)
|Replies (0)jS
jane S
1 reviews | Active since Jan 2020
3 May 2022, 20:03
Excellent
Excellent on all fronts - communication, customer service and product. I live in Malawi and so I had to order my sofa remotely for my runner to deliver. Justin and Fadia dealt with my transaction and were the absolute dream team - I cannot praise them both enough. The quality of the sofa itself is fantastic, super comfy and the cushions are very plump so I do not foresee them slumping. I will definitely be back and have already recommended Sofaworx to friends in SA.
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Replies (0)DT
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Dan T
1 reviews | Active since Jan 2020
27 Nov 2021, 11:14
Poor service - Tanya, Greenpoint
When asked what fabric the R795 scatter cushions I bought are, Tanya at the Greenpoint branch said she does not know. When asked if she could find out she said the owner, Corine, buys off cuts so she would not know. She also took the display units from the sales floor and I asked if I could rather have cushions from storage. She instructed the assistant on the mezzanine floor to throw them down. The first one landed on the floor - which she gave to me as is. Fortunately the Asst brought the second one down. Then I was added only a credit card slip and know receipt. When asked she said they have system issues and I should wait - this after there were no such issues with the customer ahead of me. After waiting for a while I approached the counter again when it took a while and Tanya was in conversation with colleagues. All round very disappointing customer service experience. I am still waiting for the the owner to return my call with the fabric detail. One would think an R800 cushion would be accompanied by some fabric and care instructions. I will return the cushions bought should they continue with this no care attitude
Helpful (0)
|Replies (0)DT
Dan T
1 reviews | Active since Jan 2020
27 Nov 2021, 11:14
Poor service - Tanya, Greenpoint
When asked what fabric the R795 scatter cushions I bought are, Tanya at the Greenpoint branch said she does not know. When asked if she could find out she said the owner, Corine, buys off cuts so she would not know. She also took the display units from the sales floor and I asked if I could rather have cushions from storage. She instructed the assistant on the mezzanine floor to throw them down. The first one landed on the floor - which she gave to me as is. Fortunately the Asst brought the second one down. Then I was added only a credit card slip and know receipt. When asked she said they have system issues and I should wait - this after there were no such issues with the customer ahead of me. After waiting for a while I approached the counter again when it took a while and Tanya was in conversation with colleagues. All round very disappointing customer service experience. I am still waiting for the the owner to return my call with the fabric detail. One would think an R800 cushion would be accompanied by some fabric and care instructions. I will return the cushions bought should they continue with this no care attitude
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Replies (0)