SE
Soft Elegance Laundry
Unclaimed Business
SE
Soft Elegance Laundry
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2.8|4 Reviews
Jun '25 - May '26
5(25%)
4(25%)
3(0%)
2(0%)
1(50%)
5(25%)
4(25%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Soft Elegance Laundry
Soft Elegance Laundry has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Soft Elegance Laundry across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKL
vS
vcoleman S
1 reviews | Active since Jan 2020
27 Jul 2025, 09:56
i will keep using Soft Elegance Laundry Olivedale
doing create job, very helpful and good ladies over the counter my laundry is always ironed perfectly keep it up guys👍
Helpful (0)
|Replies (0)vS
vcoleman S
1 reviews | Active since Jan 2020
27 Jul 2025, 09:56
i will keep using Soft Elegance Laundry Olivedale
doing create job, very helpful and good ladies over the counter my laundry is always ironed perfectly keep it up guys👍
0
Replies (0)cW
cydoniamag W
1 reviews | Active since Jan 2020
27 Jul 2025, 09:09
recommendable
recommendable, not far from me. i have been using it for such a long time, always receive good service, perfect drycleaning & alteration
Helpful (0)
|Replies (0)cW
cydoniamag W
1 reviews | Active since Jan 2020
27 Jul 2025, 09:09
recommendable
recommendable, not far from me. i have been using it for such a long time, always receive good service, perfect drycleaning & alteration
0
Replies (0)KL
Kirsten L
1 reviews | Active since Jan 2020
21 Jul 2025, 11:04
DO NOT USE THIS DRY CLEANER
When looking for a Dry Cleaner please avoid Soft Elegance at All Saints Spar AT ALL COSTS. They have royally ruined my faux fur coat, my prized posession and the one thing that gets me through winter. When I dropped it off it felt silky like the belly of a baby bear, now it feels like an old carpet that I wouldn't even want to give to my dogs. The manager's response: there's nothing wrong with this, it is 200% fine. He's got 15 years experience with cleaning coats like this.... My a**e! I know what it's supposed to feel like, I've owned it for years. But I must be lying?!?! I'm beyond disgusted with the situation and how it's been handled. Please save yourself the trauma and go somewhere else.
Helpful (0)
|Replies (0)KL
Kirsten L
1 reviews | Active since Jan 2020
21 Jul 2025, 11:04
DO NOT USE THIS DRY CLEANER
When looking for a Dry Cleaner please avoid Soft Elegance at All Saints Spar AT ALL COSTS. They have royally ruined my faux fur coat, my prized posession and the one thing that gets me through winter. When I dropped it off it felt silky like the belly of a baby bear, now it feels like an old carpet that I wouldn't even want to give to my dogs. The manager's response: there's nothing wrong with this, it is 200% fine. He's got 15 years experience with cleaning coats like this.... My a**e! I know what it's supposed to feel like, I've owned it for years. But I must be lying?!?! I'm beyond disgusted with the situation and how it's been handled. Please save yourself the trauma and go somewhere else.
0
Replies (0)BB
Bonita B
1 reviews | Active since Jan 2020
4 Dec 2024, 10:07
Unprofessional and substandard work
I bought a new dress and asked Soft Elegance to adjust the shoulder straps because it was slightly long, for 2 very small stitching i was charged R95 which i did not complained about , but collecting my dress was a shock to see how they ruined my Brand new dress!!!!! I phoned the shop to complain and the person that answered the phone did not want to give me the number of the owner , eventually i got a number from them which turned out to be a number that is incorrect.
Helpful (0)
|Replies (0)BB
Bonita B
1 reviews | Active since Jan 2020
4 Dec 2024, 10:07
Unprofessional and substandard work
I bought a new dress and asked Soft Elegance to adjust the shoulder straps because it was slightly long, for 2 very small stitching i was charged R95 which i did not complained about , but collecting my dress was a shock to see how they ruined my Brand new dress!!!!! I phoned the shop to complain and the person that answered the phone did not want to give me the number of the owner , eventually i got a number from them which turned out to be a number that is incorrect.
0
Replies (0)mK
A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2022, 03:17
Horrid service
I have been going to Cedar Square branch of Soft Elegance Laundry to have my ironing done regularly for the last 3 years, since I moved into the area. I always support local businesses. But after today, this is the last time this local business will see me. I put my ironing on the scale. It was 6,5kgs. As I say, after going there for 3 years, I am aware of the process. I told the reception lady (someone I haven't seen there before) that my laundry basket weighed 1kg. She said, I kid you not, "That's impossible, I don't believe that'. Seriously, right from the getgo, I was accused of lying. I took the laundry out of the basket, and balanced it on the scale. 5,51kgs. I said who do you think you are, calling me a liar? I got no response. No apology. Nothing. Just a look. Then she asked me what I want. I said 'ironing'. She looked up the price list and gave me a ridiculous fee. I said, that's impossible. We looked at the list, and I pointed out to her the price. She then accused me of asking for washing and ironing. Not ironing only. Unbelievable. Who trains these people to deal with customers? Granted, we wear masks, but still, I said it twice, amd even if she misheard me, that is not how to respond to mishearing me. I then pointed out the right price to her on the list She told me no, it was the 6kg price that I needed to be charged for. I said, but it was 5,5. She said, no it was 5,51. She wanted to charge me the extra fee, for 10 extra grams of laundry. Less than a tables**** of salt weighs. I understand that the way the pricing system works, is that if the laundry is over a certain point, the price is the next one up. And I guess I could have taken 1 sock out of the basket. But I had had enough. It was clear that my pointing out her error, twice, was enough to ensure thay I paid the extra fee for the pinch of salt weight. I packed my stuff and left. It's a pity. The lady who always used to help me before, prior to this one, was friendly, efficient, professional. But she was in the back, I saw. The new person only succeeded in chasing me away. Who knows if it is her, or this establishment's, practice, of in any event trying to charge their customers for washing or ironing a laundry basket. Based on this lady's attitude and approach to running this shop, I wouldn't put it past her to unscrupulously try to milk customers for every red cent she can. Hence, I wont be back. Good luck to you if you go to this branch.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2022, 03:17
Horrid service
I have been going to Cedar Square branch of Soft Elegance Laundry to have my ironing done regularly for the last 3 years, since I moved into the area. I always support local businesses. But after today, this is the last time this local business will see me. I put my ironing on the scale. It was 6,5kgs. As I say, after going there for 3 years, I am aware of the process. I told the reception lady (someone I haven't seen there before) that my laundry basket weighed 1kg. She said, I kid you not, "That's impossible, I don't believe that'. Seriously, right from the getgo, I was accused of lying. I took the laundry out of the basket, and balanced it on the scale. 5,51kgs. I said who do you think you are, calling me a liar? I got no response. No apology. Nothing. Just a look. Then she asked me what I want. I said 'ironing'. She looked up the price list and gave me a ridiculous fee. I said, that's impossible. We looked at the list, and I pointed out to her the price. She then accused me of asking for washing and ironing. Not ironing only. Unbelievable. Who trains these people to deal with customers? Granted, we wear masks, but still, I said it twice, amd even if she misheard me, that is not how to respond to mishearing me. I then pointed out the right price to her on the list She told me no, it was the 6kg price that I needed to be charged for. I said, but it was 5,5. She said, no it was 5,51. She wanted to charge me the extra fee, for 10 extra grams of laundry. Less than a tables**** of salt weighs. I understand that the way the pricing system works, is that if the laundry is over a certain point, the price is the next one up. And I guess I could have taken 1 sock out of the basket. But I had had enough. It was clear that my pointing out her error, twice, was enough to ensure thay I paid the extra fee for the pinch of salt weight. I packed my stuff and left. It's a pity. The lady who always used to help me before, prior to this one, was friendly, efficient, professional. But she was in the back, I saw. The new person only succeeded in chasing me away. Who knows if it is her, or this establishment's, practice, of in any event trying to charge their customers for washing or ironing a laundry basket. Based on this lady's attitude and approach to running this shop, I wouldn't put it past her to unscrupulously try to milk customers for every red cent she can. Hence, I wont be back. Good luck to you if you go to this branch.
0
Replies (0)SR
Simanthy R
1 reviews | Active since Jan 2020
22 Jan 2020, 18:53
Terrible Customer Service
On Saturday 18th January 2020 I left my laundry at Soft Elegance in Olivdale and collected it the next day. On Monday I took out my black pants, 1 of the items given at the laundry and noticed that the pants was stuck and had marks similar to burnt marks. After dropping my daughter off I went to the laundry and showed item to "manager" Lovemore. He agreed it was their mistake and will rectify. On Tuesday after several calls, Belinda mentioned there was nothing they could do to the damaged item. After work I went to laundry and Lovemore assured me that he will bring this to the owners attention. To date I have not received any feedback from owners. According to the Consumer Rights Acts, dry cleaners are legally required to take care of anything left with them. As they couldn't rectify item which they damaged I want to be compensated for my belong that was damaged. Terribly frustrated as the owners have not contacted me to resolve. Clearly they don't value their clients or their belongings.
Helpful (0)
|Replies (0)SR
Simanthy R
1 reviews | Active since Jan 2020
22 Jan 2020, 18:53
Terrible Customer Service
On Saturday 18th January 2020 I left my laundry at Soft Elegance in Olivdale and collected it the next day. On Monday I took out my black pants, 1 of the items given at the laundry and noticed that the pants was stuck and had marks similar to burnt marks. After dropping my daughter off I went to the laundry and showed item to "manager" Lovemore. He agreed it was their mistake and will rectify. On Tuesday after several calls, Belinda mentioned there was nothing they could do to the damaged item. After work I went to laundry and Lovemore assured me that he will bring this to the owners attention. To date I have not received any feedback from owners. According to the Consumer Rights Acts, dry cleaners are legally required to take care of anything left with them. As they couldn't rectify item which they damaged I want to be compensated for my belong that was damaged. Terribly frustrated as the owners have not contacted me to resolve. Clearly they don't value their clients or their belongings.
0
Replies (0)