Solar Deity (PTY) LTD

Bad bad experience!!! They sell ******* CFE 5100S batteries!

The owner, Owen was very eager to sell me a CFE 5100S battery and I was promised that it is a very good battery and have a 10 year warranty AND that they are also a CFE (CF Energy) certified repair centre and should I have any problems it would immediately sorted out. When I started experiencing problems I was told to make contact with Wendy at CFE head office. At first Wendy was very helpful and "remotely" balanced the cells for me. ( WOW right) as the problem persisted I was told it is because of "internal resistance" because I add one battery at a time. Their head technician, Nan also said it is because I add one, one at a time but don't worry the problem can be resolved if I charge, discharge and recharge again to 100% my problem would be solved. So I asked Wendy but why can't she just rebalance the cells remotely for me like last time. Wendy then said that they can't balance the cells remotely. So I did as they asked (yes I know stupid me falling for their lame excuses) At that stage I was so frustrated and started to make contact with other battery brand companies and talked to their technicians on the phone and WhatsApp while busy charging, discharging and recharging to 100% individually. I was told by multiple technicians that its a BMS problem and that the CFE 5100S batteries are substandard quality and that is the reason why I'm experiencing the hikes and the dips in percentages. Well all done so lets wait till morning. Guess what, it didn't work. Same problem and it's actually getting worse. I contacted Wendy again and only when they could not resolve my problem their big excuses came out like, the problem lies with my inverter and my inverter firmware needs to be updated etc. Remember when I said while I was busy sitting and waiting staring at my inverter, I decided to make contact with other battery brands and also go onto their groups. i spoke to other technicians and installers, well they all warned me that CFE would come with excuses like that. Clearly the other technicians/installers had the exact same problems and the best part is that it was on different inverters.So i decided that I'm done with CFE. I made contact with Owen via WhatsApp and requested a refund and informed him that the battery is not working properly/delivering as promised up to its standard and his response was even after I sent him the consumer protection act where it states the consumer can return unsafe or defective goods within 6 months, and no returns and no refund policies are not allowed. His response was "Emm, I am really not sure on what happened to your previous bank, but the battery that you bought from me before, it's 100% work, and you have used it for 3 months now, I can not really refund it for such a situation. Did you talk to CFE to see if they can promise to replace all with new" "if they said yes, then I can also get compensation from CFE" I looked into Owen's WhatsApp profile and saw that Owen Zhang himself can authorise anything as he is a director of Dyness, CNBM, Quilified SRNE engineer and an CFE certified service engineer. Don't worry, it makes me wonder to. Why I'm saying that Owen sells ******* CFE batteries is because then I requested Wendy's qualifications I was told that I don't need to know that. When I asked on the WhatsApp group for CFE to provide me with ICASA compliance certificate I was ignored. I will obviously take this further but want the public to know what they are in for when they buy from Solar Deity ***en Zhang) and when they want to buy a CFE 5100S. I have proof of tests that was made by an engineer with all relevant qualifications but unfortunately I can't seem to find a way to attach it. I wish I could so everyone could view the shocking conclusions! CFE did see the report on the WhatsApp group and once again decided not to respond to it. We have this saying in Afrikaans "stilbly is ook n antwoord". Well I think the above speaks for itself.