FH
Ferdi H
Active since Jun 2012
6
Reviews
0
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Reviews
6 reviews18 months ago
Solar Energy Distribution (SED) are lairs and ********s!!!!
I bought CFE 5100s batteries from Lee the owner of Solar Energy Distributor SED and was promised that this is the best battery with a 10 year warranty. They have a repair center on site and if something should go wrong it would be resolved immediately. I started to experience a hike in percentage as soon as the batteries started to charge in the morning. 10-15%. When inquired on the group about it i was told that it was because i add one, one at a time. Lee, Wendy, Lydia and Nan told me not to worry as they can resolve my problem. I did what they requested and it didn’t solve my problem. When they ran out of excuses it was now a inverter problem. I know im not the only one with the exact same problem and some are actually worse. After hearing that so many users had this problem and was provided with proof that the CFE5100s in hole is a substandard battery, having a BMS problem and substandard cells I requested a refund as im still covered under the 6 months CPA act. Up to now even with test results from experts stating the above CFE still denies it. Lee called me and said that he would like to keep me as a customer happy and that he wanted to send his technician team to come and resolve my problem at hand. He had me convinced at a stage until Wendy disrespected me on the group and requested members to leave the group before she will assist them. I got the feeling that something is not right and there’s more to this. I called Lee back and informed him as described above and that i would rather want to get a refund or get my batteries exchanged for Greenrich up5000 as i don’t want anything to do with CFE and their “Technitians” as it would void my COC with them tampering as they could not provide me with necessary documentation. Lee agreed that Wendy’s behavior was totally unacceptable and that he will definitely take it further. Lee also said that he will exchange my batteries with the Greenrich up5000 like I requested but that i must not tell anyone (Why im telling the world this is because i was being **** to) He will sort it out from his side. Clarence called me and confirmed what Lee agreed upon and that he will get the paperwork sorted out asap. Now this is where everything got delayed with excuses after excuses. When I created a Whatsapp group and added Lee and Clarence to prevent any further delay (Lee says this and Clarence says that) to get the exchange agreed upon done asap. Then once again the excuses came and then ended up with no replies or confirmation what was agreed upon. Yes i was **** to and was being deceived!!!!!!!! The delay caused was to make sure that the 6 months pass and then just turn around and say that it’s past 6 months now. Just a FYI, as i did more research it came to my attention that CFE does NOT comply with the Icasa regulations and when i asked all above mentioned names to provide me with the CFE5100s compliance certificate i once were ignored. I even went onto the icasa website and guess what, CFE isn’t even registered with them. Says allot doesn’t it. May my terrible and costly experience help you to make a better informed decision and not to deal directly with a Chinese owned company as they do not respect our legal system or our CPA.
0 replies
18 months ago
Bad bad experience!!! They sell ******* CFE 5100S batteries!
The owner, Owen was very eager to sell me a CFE 5100S battery and I was promised that it is a very good battery and have a 10 year warranty AND that they are also a CFE (CF Energy) certified repair centre and should I have any problems it would immediately sorted out. When I started experiencing problems I was told to make contact with Wendy at CFE head office. At first Wendy was very helpful and "remotely" balanced the cells for me. ( WOW right) as the problem persisted I was told it is because of "internal resistance" because I add one battery at a time. Their head technician, Nan also said it is because I add one, one at a time but don't worry the problem can be resolved if I charge, discharge and recharge again to 100% my problem would be solved. So I asked Wendy but why can't she just rebalance the cells remotely for me like last time. Wendy then said that they can't balance the cells remotely. So I did as they asked (yes I know stupid me falling for their lame excuses) At that stage I was so frustrated and started to make contact with other battery brand companies and talked to their technicians on the phone and WhatsApp while busy charging, discharging and recharging to 100% individually. I was told by multiple technicians that its a BMS problem and that the CFE 5100S batteries are substandard quality and that is the reason why I'm experiencing the hikes and the dips in percentages. Well all done so lets wait till morning. Guess what, it didn't work. Same problem and it's actually getting worse. I contacted Wendy again and only when they could not resolve my problem their big excuses came out like, the problem lies with my inverter and my inverter firmware needs to be updated etc. Remember when I said while I was busy sitting and waiting staring at my inverter, I decided to make contact with other battery brands and also go onto their groups. i spoke to other technicians and installers, well they all warned me that CFE would come with excuses like that. Clearly the other technicians/installers had the exact same problems and the best part is that it was on different inverters.So i decided that I'm done with CFE. I made contact with Owen via WhatsApp and requested a refund and informed him that the battery is not working properly/delivering as promised up to its standard and his response was even after I sent him the consumer protection act where it states the consumer can return unsafe or defective goods within 6 months, and no returns and no refund policies are not allowed. His response was "Emm, I am really not sure on what happened to your previous bank, but the battery that you bought from me before, it's 100% work, and you have used it for 3 months now, I can not really refund it for such a situation. Did you talk to CFE to see if they can promise to replace all with new" "if they said yes, then I can also get compensation from CFE" I looked into Owen's WhatsApp profile and saw that Owen Zhang himself can authorise anything as he is a director of Dyness, CNBM, Quilified SRNE engineer and an CFE certified service engineer. Don't worry, it makes me wonder to. Why I'm saying that Owen sells ******* CFE batteries is because then I requested Wendy's qualifications I was told that I don't need to know that. When I asked on the WhatsApp group for CFE to provide me with ICASA compliance certificate I was ignored. I will obviously take this further but want the public to know what they are in for when they buy from Solar Deity ***en Zhang) and when they want to buy a CFE 5100S. I have proof of tests that was made by an engineer with all relevant qualifications but unfortunately I can't seem to find a way to attach it. I wish I could so everyone could view the shocking conclusions! CFE did see the report on the WhatsApp group and once again decided not to respond to it. We have this saying in Afrikaans "stilbly is ook n antwoord". Well I think the above speaks for itself.
0 replies
27 months ago
Seller + Payfast = bad review.
I see there are a lot of people that are complaining to join payfast. Please do yourself a favor and DO NOT join them. When i (the customer) made a purchase the amount went off my account. I contacted the seller and he took it up with payfast and they requested a receipt. After i sent proof of payment they said its not good enough and wanted all my account details and said the payment is pending. Im sorry but this payfast is WAY to ***** for me. Now the money is out off my account and no product as the seller first wants the fees to reflect on his side. Unfortunately the seller is now also going to get a bad review on all social media platforms after 24hrs if I haven’t received confirmation that my parcel is on its way as i have proof that i have payed for a product that I haven’t received. For payfast, spare me the standard response message that you send to everyone. Get your act together! In future i will first confirm if the seller is using payfast and if they do i will make another arrangement or purchase elsewhere.
58 replies
34 months ago
DO NOT BUY GROWATT INVERTERS
DO NOT BUY GROWATT INVERTERS!!!!! When something goes wrong there is a guy called Amos Yang that makes promises over a whatsapp call and after the call he just ignores you! On the 9th of June on a 3 way whatsapp call Amos agreed that i can take my inverter to Elleyhill power and they will exchange it for me or i will have to wait a month if he sends one from China to me. Obviously i took the Elleyhill power option and he said that he will speak to Gary to arrange everything. Unfortunately Elleyhill power didn’t have stockat that time. The lady at Elleyhill told me to just get Amos Yang to confirm the exchange on email and when they receive stock one can be kept aside for me. Between 9 June and today 7 July i have tried numerous times to make contact with Amos Yang and nothing came of it. If he replies on email he will just say that he will look into it ASAP (this word must mean something else in Chinese 🤷🏻♂️)After numerous Whatsapps requesting to put everything in writing so a warranty exchange can be done he now have changed his story. Amos Yang made me out as a lair buy requesting the exact same video clips AGAIN! Today Amos Yang told Tumelo that he must submit a claim directly to the SA warehouse. Once again nothing has been done since 9 June till today. @David Ding CEO, i hope you find this post to see how your employees are trashing your company’s name.
0 replies
39 months ago
No after sales service.
I have had a terrible experience with this company and unfortunately more than once. I bought an inverter and solar panel bracket kit from them that Karien assured me that they are the importers of the inverter (only to find out later that my inverter wasn’t imported by them). The first bad experience was when i took my old and new inverter to Peter (on his request) to check that the firmware on both are the same in order for it to work in parallel. When i called the next day i was told by Peter himself that he did check it and the firmware is the same. After installation i have noticed that the firmware was not the same. The second bad experience was when i was promised by the owner (Jeff) that he will sort it out for me by getting me another parallel board. Nothing came of it. The third bad experience was that parts were missing from the solar bracket kit. I did receive the missing parts at the end. The fourth bad experience was when I bought a CFE lithium battery from them and up until today my wifi and app is still not working after i was promised that Peter will sort it out the same day. The fifth bad experience was when i told Peter that he gave me the wall bracket and i wanted the braced feet. He told me that he will swop it out for me. Since its not an expensive item i told him that i will keep the wall bracket and buy the braced feet as well. I asked him to let me know when its at the shop so i can come and buy it. After numerous reminders i still didn’t get it. The sixth bad experience was when I went to the shop and explained to Peter (the technician) that i want to connect both inverters to the same string solar panels and he said that it will work. Went home and did it and then my one inverter blew. I immediately took the inverter back to him and asked that he fix it. Another technician told me that i will have to wait 21 days for the warranty repair as they don’t have stock of parts needed.I was not happy as I followed advice from a technician. I called the owner and explained to him what happened. He said that he will try to speed up the process as they don’t have stock. The next day I decided to call around and find out how i can try and help speed up the process. I called a company called Elleyhill Power in Midrand and they informed me that they do the repair while you wait. As i have not bought it trough them i now have to pay. I have informed the owner of Synergistec that Elleyhill can do an immediate warranty repair and why can’t they. All of a sudden they had parts but then i would have to pay. I will NEVER do business with them again. I really do hope that my bad experience that i have shared here now will help the next person not to experience the same frustration and inconvenience i now have to endure.
56 replies
123 months ago
Money to sponsor but no money for member!
As a member of Medihelp since 2007 and have not had to claim for any kind of serious injury. I was diagnosed with sleep apnea, I basically stop breathing while sleeping resulting in thickening of the blood, enlargement of the right heart chamber, inevitable danger of stroke and organ failure, high blood pressure, diabetes, depression and falling asleep while driving.I submitted the Neurologist's diagnosis and motivation for the use of a c-pap machine that monitors my breathing and forces oxygen into my lungs to prevent me from stopping to breathe.This machine costs about R16000 of which Medihelp only covers R7950 and I have to cover R8022 shortfall. I am not a person of considerable finances and are highly disappointed in this decision even after trying to explain the treatment to an uneducated consultant.Medihelp opts to spend my contribution on sponsorships for healthy living at the cost of my health by not authorizing full payment for preventative treatment, but would rather have me claim for the above inevitable health risks which will result in ICU or High Care for stroke, organ failure, blood thinning and blood pressure medication, insulin treatment for diabetes etc.
75 replies
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