S(
Synergistec (Pty) Ltd
Unclaimed Business
S(
Synergistec (Pty) Ltd
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Electronics & Technology
#9NPS Score
0Unlikely
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Bevan R
1 reviews | Active since Jan 2020
11 Jan 2024, 12:26
Krooks
These guys do not honor their warranties and support the products they sell. Purchased an immense amount ( in excess of R500k) of batteries from them that simply do not do what they say on the box, close to half of the documented performance. They now just ignore phone calls and do not want to help us any further, after admidting over the phone that the batteries came from a faulty batch.
Helpful (0)
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Bevan R
1 reviews | Active since Jan 2020
11 Jan 2024, 12:26
Krooks
These guys do not honor their warranties and support the products they sell. Purchased an immense amount ( in excess of R500k) of batteries from them that simply do not do what they say on the box, close to half of the documented performance. They now just ignore phone calls and do not want to help us any further, after admidting over the phone that the batteries came from a faulty batch.
0
Replies (0)FH
Ferdi H
1 reviews | Active since Jan 2020
8 Feb 2023, 06:24
No after sales service.
I have had a terrible experience with this company and unfortunately more than once. I bought an inverter and solar panel bracket kit from them that Karien assured me that they are the importers of the inverter (only to find out later that my inverter wasn’t imported by them). The first bad experience was when i took my old and new inverter to Peter (on his request) to check that the firmware on both are the same in order for it to work in parallel. When i called the next day i was told by Peter himself that he did check it and the firmware is the same. After installation i have noticed that the firmware was not the same. The second bad experience was when i was promised by the owner (Jeff) that he will sort it out for me by getting me another parallel board. Nothing came of it. The third bad experience was that parts were missing from the solar bracket kit. I did receive the missing parts at the end. The fourth bad experience was when I bought a CFE lithium battery from them and up until today my wifi and app is still not working after i was promised that Peter will sort it out the same day. The fifth bad experience was when i told Peter that he gave me the wall bracket and i wanted the braced feet. He told me that he will swop it out for me. Since its not an expensive item i told him that i will keep the wall bracket and buy the braced feet as well. I asked him to let me know when its at the shop so i can come and buy it. After numerous reminders i still didn’t get it. The sixth bad experience was when I went to the shop and explained to Peter (the technician) that i want to connect both inverters to the same string solar panels and he said that it will work. Went home and did it and then my one inverter blew. I immediately took the inverter back to him and asked that he fix it. Another technician told me that i will have to wait 21 days for the warranty repair as they don’t have stock of parts needed.I was not happy as I followed advice from a technician. I called the owner and explained to him what happened. He said that he will try to speed up the process as they don’t have stock. The next day I decided to call around and find out how i can try and help speed up the process. I called a company called Elleyhill Power in Midrand and they informed me that they do the repair while you wait. As i have not bought it trough them i now have to pay. I have informed the owner of Synergistec that Elleyhill can do an immediate warranty repair and why can’t they. All of a sudden they had parts but then i would have to pay. I will NEVER do business with them again. I really do hope that my bad experience that i have shared here now will help the next person not to experience the same frustration and inconvenience i now have to endure.
Helpful (0)
|Replies (0)FH
Ferdi H
1 reviews | Active since Jan 2020
8 Feb 2023, 06:24
No after sales service.
I have had a terrible experience with this company and unfortunately more than once. I bought an inverter and solar panel bracket kit from them that Karien assured me that they are the importers of the inverter (only to find out later that my inverter wasn’t imported by them). The first bad experience was when i took my old and new inverter to Peter (on his request) to check that the firmware on both are the same in order for it to work in parallel. When i called the next day i was told by Peter himself that he did check it and the firmware is the same. After installation i have noticed that the firmware was not the same. The second bad experience was when i was promised by the owner (Jeff) that he will sort it out for me by getting me another parallel board. Nothing came of it. The third bad experience was that parts were missing from the solar bracket kit. I did receive the missing parts at the end. The fourth bad experience was when I bought a CFE lithium battery from them and up until today my wifi and app is still not working after i was promised that Peter will sort it out the same day. The fifth bad experience was when i told Peter that he gave me the wall bracket and i wanted the braced feet. He told me that he will swop it out for me. Since its not an expensive item i told him that i will keep the wall bracket and buy the braced feet as well. I asked him to let me know when its at the shop so i can come and buy it. After numerous reminders i still didn’t get it. The sixth bad experience was when I went to the shop and explained to Peter (the technician) that i want to connect both inverters to the same string solar panels and he said that it will work. Went home and did it and then my one inverter blew. I immediately took the inverter back to him and asked that he fix it. Another technician told me that i will have to wait 21 days for the warranty repair as they don’t have stock of parts needed.I was not happy as I followed advice from a technician. I called the owner and explained to him what happened. He said that he will try to speed up the process as they don’t have stock. The next day I decided to call around and find out how i can try and help speed up the process. I called a company called Elleyhill Power in Midrand and they informed me that they do the repair while you wait. As i have not bought it trough them i now have to pay. I have informed the owner of Synergistec that Elleyhill can do an immediate warranty repair and why can’t they. All of a sudden they had parts but then i would have to pay. I will NEVER do business with them again. I really do hope that my bad experience that i have shared here now will help the next person not to experience the same frustration and inconvenience i now have to endure.
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Replies (0)