COMPLAINT AGAINST SOLAR & INVERTER WAREHOUSE

Three years ago I purchased 10 solar panels from this company and recently decided to extend the system and so placed my order for 4 more panels with the same company, expecting to get the good service and quality of product as I had received the first time. But have been bitterly disappointed in their service now – phone calls never returned, emails unanswered, their website failing in the final stages of purchase, which needed more phone calls to get the total amount to pass the EFT transfer. And after payment there was no acknowledgement, nor advice as to when to expect the delivery. More phone calls to SIWSA as to the delay and when to expect delivery, and was only then given the name of Triton courier service. I phoned Triton to enquire about when to expect delivery, and was told my package would be delivered the next day. After the panels arrived they were placed onto the back of my truck unopened. They were extremely well packed and strapped tightly together and no damage to the parcel was observed. Later my son, my wife and myself opened the parcel and while lifting each panel off, I observed that the second and the last panel had scratches across the cells. Upon lodging a complaint by phone, at first a member of the company stated that it must have been damaged in transit. And then I was later informed by email that the management had decided that the two scratched panels must have occurred while they were being unpacked at my end and were caused by not lifting the panels, but by dragging them across each other, and therefore they are not in any way responsible for the scratches. . I did the unpacking myself and would certainly not have dragged each panel across the surface of the underneath one, as I was accused of doing by this company, I am deeply unsatisfied with this treatment and take exception to their declaration that I was responsible for damaging the panels. I would appreciate it if they would replace the damaged panels or refund my money for all 4 panels and I will purchase new panels elsewhere.