*********** and shocking service - Solara

I feel like I wrote Bevan’s review of Solara as this is exactly what happened me as the Project Manager for my client in Newlands. New fabric for existing awnings were replaced by Solara who had installed the original awnings historically. Absolutely shocking service, communication and post installation disaster. One of the awnings installed skew and getting the team back required a lot of following up. Had an independent professional awning company come and assess their work after the brackets started coming out of the wall, and the ENTIRE awning fell out of the wall and onto my clients housekeepers head when she opened the awning! This could’ve been fatal. An assessment and findings revealed that the bolts and *****s were too short for the weight and length of the awnings. A minor item, but still a finding- the fabric was measured shorter than the arms to name a few. We eventually got a competent awning company to replace the entire broken brackets, arms and to reinstall correctly and safely. I would NEVER recommend this company or their staff.