SolMate, no money paid over and no real positive issue resolving help receiving

 Hi Etienne,
We understand your frustration and appreciate that needing urgent access to funds at month-end can be stressful.
We would, however, like to clarify that the transaction limits and verification requirements encountered were not newly introduced during your withdrawal attempts. These are existing financial and compliance controls that apply to all customers in line with FICA and regulatory requirements, and are communicated through our website, support channels and Terms and Conditions when onboarding.
While we acknowledge that the process became frustrating, the transaction activity attempted exceeded the permitted profile and transaction limits. Where those limits were breached, the affected transactions were cancelled and the funds were safely returned to your available balance so that the funds could still be accessed and used within the approved limits and compliance requirements.
Your matter was escalated to our support team over the weekend and was actioned accordingly during business hours once the relevant teams were available. Had the transactions remained within the applicable limits and processing requirements from the outset, the process would have been significantly smoother and faster to resolve.
We would also like to encourage that account-specific matters and regulatory processes be handled directly through our secure support channels, as publicly sharing inaccurate information regarding account activity, limits, or transaction handling can create unnecessary confusion and may not reflect the full context of the matter.
Our team remains available to continue assisting you securely through the official support channels.
Kind regards,
The SOLmate Team