Solmate
Claimed Business
AI Review Summary
Based on recent customer reviews, Solmate receives strong praise for its easy sign-up process, user-friendly app, and affordable fees for money transfers and value-added services like airtime and electricity purchases. Customers frequently highlight the friendly and helpful support staff. However, notable frustrations arise around card issuance delays, transfer limits not matching advertised amounts, and unresolved electricity purchase failures resulting in prolonged refund disputes. These negative experiences, though fewer, point to operational gaps that can erode trust in the platform's reliability.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
60mReply Time
100 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 60 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
60m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 60 min
Review Distribution
4.5|11 Reviews
Jun '25 - May '26
5(72.7%)
4(18.2%)
3(0%)
2(0%)
1(9.1%)
5(72.7%)
4(18.2%)
3(0%)
2(0%)
1(9.1%)
Frequently Asked Questions About Solmate
Based on recent customer reviews, Solmate receives strong praise for its easy sign-up process, user-friendly app, and affordable fees for money transfers and value-added services like airtime and electricity purchases. Customers frequently highlight the friendly and helpful support staff. However, notable frustrations arise around card issuance delays, transfer limits not matching advertised amounts, and unresolved electricity purchase failures resulting in prolonged refund disputes. These negative experiences, though fewer, point to operational gaps that can erode trust in the platform's reliability.
Solmate has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 60 min. Hellopeter has tracked Solmate across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Nomcebo N
1 reviews | Active since Jan 2020
10 Nov 2025, 05:51
Excellent Service and Reliable Support!
I’ve had a great experience with Solmate. Their customer service is friendly, efficient, and always willing to assist with any questions. The process was smooth from start to finish. Thank you Solmate
Helpful (0)
|Replies (0)NN
Nomcebo N
1 reviews | Active since Jan 2020
10 Nov 2025, 05:51
Excellent Service and Reliable Support!
I’ve had a great experience with Solmate. Their customer service is friendly, efficient, and always willing to assist with any questions. The process was smooth from start to finish. Thank you Solmate
0
Replies (0)YS
Yulianna S
1 reviews | Active since Jan 2020
17 Oct 2025, 05:40
SOLmate bank
The worst bank ever!🤬 They don't issue any cards; they make you wait. And if you send money to someone, the person might not receive it at all… They say the daily limit is 10,000, but for some reason, after just one transfer of 5,000, you've already exceeded the monthly limit. I don't recommend this bank to anyone. It's the worst. This is the first time I've encountered such indifference.
Helpful (0)
|Replies (0)YS
Yulianna S
1 reviews | Active since Jan 2020
17 Oct 2025, 05:40
SOLmate bank
The worst bank ever!🤬 They don't issue any cards; they make you wait. And if you send money to someone, the person might not receive it at all… They say the daily limit is 10,000, but for some reason, after just one transfer of 5,000, you've already exceeded the monthly limit. I don't recommend this bank to anyone. It's the worst. This is the first time I've encountered such indifference.
0
Replies (0)MM
TN
Thatcher N
1 reviews | Active since Jan 2020
13 Oct 2025, 07:10
Fast and simple
I love how easy and cheap it is to send money home with SOLmate.
Helpful (0)
|Replies (0)TN
Thatcher N
1 reviews | Active since Jan 2020
13 Oct 2025, 07:10
Fast and simple
I love how easy and cheap it is to send money home with SOLmate.
0
Replies (0)NB
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Ashleigh M
1 reviews | Active since Jan 2020
7 Oct 2025, 08:01
Improved App
Good App, easy to use. RTC payments are working great after the upgrades. Affordable fees and good added services like airtime and electricity purchases.
Helpful (0)
|Replies (0)AM
Ashleigh M
1 reviews | Active since Jan 2020
7 Oct 2025, 08:01
Improved App
Good App, easy to use. RTC payments are working great after the upgrades. Affordable fees and good added services like airtime and electricity purchases.
0
Replies (0)DE
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