To soLmate standard bank owners or CEO,stop ruining innocent people's life

Item: Solmate
Rating: 1
Author: Sonel M

My salary was paid on the 24th of April 2026 @14:00hrs till today the 1st of may my money is not yet into my account have been chatting to them thru there banking app and there what's app number none is finalising anything from them,that's my whole month salary I got a 2 year old child to take care of as well bills to pay I send all they asked for pop and bank statements from my app Iam very upset about there service and my life is stuck right now as that was my whole month salary my house got no electricity at the moment even food in my fridge.i gave all the information they asked from my boss side and now they just choose to be silent on me I even asked them to phone none did that

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Replies (1)

Solmate's replyOfficial

04 May 2026, 09:23

Hi Sonel,We apologise for the inconvenience and understand how stressful this situation is.Delays like this usually occur when an incorrect payment reference is used. The correct reference should be your SOLmate registered cellphone number. When it doesn’t match, the payment cannot be automatically allocated and is placed on hold for manual allocation.Once all required documents are received, the team works to resolve this as quickly as possible.Please send us your registered contact details via private message so we can urgently escalate your case.Kind regards,
The SOLmate Team

Best regards,

Solmate's reply04 May 2026, 09:23

Official

Best regards,

To soLmate standard bank owners or CEO,stop ruining innocent people's life

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