Your biggest enemy does not deserve their bad service in the moment of grief...

Sadly we need to say that Solomon offered the worst service one could ever imagine from an undertaker. Unfortunately we were stuck with them due to the funeral plan which was for this company only. We advise everyone to make sure that any funeral plan is not binding to a specific supplier, so that you still have a choice in the moment of grief. All started with the first meeting when not even condolences were given to our family. As we asked for a cremation and did not need the fancy casket which was included in the funeral plan, they were not willing to change it into a cost effective coffin and credit the difference towards the costs for cremation. Same applied to all costs included in the plan for a ceremony at the cemetery, which we did not use at all, no credit there either. It got even worse as they wanted to charge us double for transporting the body to an autopsy and back, as they forgot to send the ID with the body and tried to charge us for driving there again. After a lot of trouble back and forth they finally gave a little discount for the extra way only, which was clearly their fault and not supposed to be paid by us at all. Over all, there was no communication, emails were left unanswered until endless reminders, we were not even informed that the body was taken for cremation and also not informed that the ashes are ready to be collected, refusing to hand over the ashes before their invoice is fully paid. The list could go on… We are fully aware that Solomon Funerals took advantage and overcharged us a lot, but in order to find peace we paid the invoice just to be able to bury our loved one. Over all, we only can strongly recommend to stay away from this company and take your funeral plan elsewhere! One really does not need all this trouble in the moment of grieving…