HK
Hajo K
Active since Jul 2011
51
Reviews
0
Industries
Reviews
51 reviews7 months ago
Luggage claim not attended to ruins entire experience with SAA
On 27 August we flew business class from Mauritius via Johannesburg to Caoe Town, On arrival one of our new suitcases arrived badly damaged. As the arrival was late at night, the luggage counter was not occupied anymore, instead we were given an email address for customer service. We send an email with all pictures, boarding passes and proof of costs of this suitcase, just to receive a note that they have forwarded it to the relevant department. We never heard anything again, so we sent a reminder to this specific department. They rep**** that we need to send pictures, which we immediatly did, questioning why they have not been forwarded to them in the first place!? Since that, SAA is keeping quiet and does not answer at all. We believe that 3 weeks should be more than efficient time for sorting out a simple issue like this... Very disappointing from an airline which otherwise gave great service during the flights. It just ruins the whole picture and makes us probably not choosing SAA again.
0 replies
7 months ago
Impressive service handling my claim
My claim was handled professional and friendly by Lerato Molekwa, she followed up each day and finalized the claim and payout very quickly, I am impressed!
53 replies
21 months ago
Excellent service, you definitely can trust Trust Solar!
We were shopping around for a solar/battery/inverter installation for our house and guesthouse and decided for Trust Solar. Not only that Tyger was going out of his way to help with planning and finance, he was always spot on until installation was completed on both properties today. In more than 20 years of business, it was also one of very few suppliers who managed to impress me a lot during the entire process. The admin team was brilliant and rep**** to each question in a very short time, the team of installers were always on time, doing an exellent and extremely tidy job including cleaning up afterwards. A huge THANK YOU, very well done by everyone involved at Trust Solar! I hope that all after service will be as efficient as the process of installation, looking forward to a good business relationship for the years to come!
0 replies
21 months ago
Oustatnding service, thank you!
We received a fantastic service during the process of application, Patricia was at all times very friendly and helpful and rep**** in no time. Even after we decided to go another route instead of finance, she kept in touch in a very professional way, thank you! If we would need other finance, we always will contact her again.
56 replies
24 months ago
Fantastic service received from broker
I received an outstanding consulting service by their broker Warren Woolley to sort out all my plociy issues, well done, thank you!
53 replies
28 months ago
*********** call center service for changing debit order details
I called on 20.12.2023 to give the details of my replacement American Express card for the monthly debit orders and was told that I will receive a call within 48 hours. I only received a reference number A2-Y***-5DPSP but never got any call. So I called again on 27.12.2023 and the agent apperently logged a "call back" again, which never happened. Today I receive a SMS that my Debit order was successfully removed!? I am not willing to spend another half an hour wasting my my work time waiting in line for calling your call centre, unless Vodacom would comopensate me for this time, Please make sure that finally someone competent will call me in order to sort this out, so that all payments will be debited from the renewed credit card. The service receicved so far is just not existent and insane for a company like Vodacom...
186 replies
28 months ago
Very disappointing decision taken by management of V&A
Very disappointing decision taken in our times, as our wildlife is already more then enough endangered! If the management of the V&A Waterfront would have been considerate from the start of the planning (and New Year's does not come on short notice, doesn't it?), they would have rather organised a brilliant Laser show for New Year's evening instead of fireworks. This way one could have avoided much anger, trouble and disturbance of environment. It also could have been used as an advertising for a modern and considerate institution and city. This year the chance for it was missed, hopefully next year the management will plan better!
0 replies
62 months ago
Your biggest enemy does not deserve their bad service in the moment of grief...
Sadly we need to say that Solomon offered the worst service one could ever imagine from an undertaker. Unfortunately we were stuck with them due to the funeral plan which was for this company only. We advise everyone to make sure that any funeral plan is not binding to a specific supplier, so that you still have a choice in the moment of grief. All started with the first meeting when not even condolences were given to our family. As we asked for a cremation and did not need the fancy casket which was included in the funeral plan, they were not willing to change it into a cost effective coffin and credit the difference towards the costs for cremation. Same applied to all costs included in the plan for a ceremony at the cemetery, which we did not use at all, no credit there either. It got even worse as they wanted to charge us double for transporting the body to an autopsy and back, as they forgot to send the ID with the body and tried to charge us for driving there again. After a lot of trouble back and forth they finally gave a little discount for the extra way only, which was clearly their fault and not supposed to be paid by us at all. Over all, there was no communication, emails were left unanswered until endless reminders, we were not even informed that the body was taken for cremation and also not informed that the ashes are ready to be collected, refusing to hand over the ashes before their invoice is fully paid. The list could go on… We are fully aware that Solomon Funerals took advantage and overcharged us a lot, but in order to find peace we paid the invoice just to be able to bury our loved one. Over all, we only can strongly recommend to stay away from this company and take your funeral plan elsewhere! One really does not need all this trouble in the moment of grieving…
0 replies
64 months ago
False advertising / pricing
I asked several times before, but for more than 1 year (!) Takealot is not able to sort out this very serious problem of it's wrong pricing and false advertising of several products: The invoice for my latest order no. 81839076 was issued by Kithen Impex Pty Ltd, this supplier is obviously not VAT registered. You do not mention this fact in your pricing and product description, we only find out after delivery and receiving the invoice. Actually this makes this product costing 15% more for us, as we cannot claim the VAT from SARS. This means a loss of R 159.00 in this particular case. Please get back if you will credit this amount or if we need to report it for wrong advertising, as we have done in the past already, as this is a continuing issue with your company... We expect your reply and refund within one week. It should be no problem to list in your offers if the 3rd company which sells a product on your platform is VAT registered or not. We are a VAT registered business and have ordered several times, but the "shock" comes only after receiving the invoice, as some of your 3rd party contractors are not VAT registered. It is definitely wrong pricing and false advertising if one cannot see such clearly before an order is placed. I must warn every VAT registered business to purchase from Takealot before this problem is solved and the VAT issue is clearly mentioned in the pricing of each product offered.
0 replies
67 months ago
No service at all from their Cape Town "Service" centre...
Sadly not the first time I jhave this experience with one of their faulty products: On 15 September I handed in a faulty Mellerware kettle within the registered warranty period to their repair centre in Cape Town (receipt CHW013656), being told that it will take up to one week for repairs, after which according to their warranty T&Cs the item would be delivered back to us. Two weeks later the kettle was still not delivered back to us, I called on 29.09. just to hear that it is ready for collection for some time. After telling them that according to their T&Cs the kettle must be send back to us, I was promised that this will happen the same day. On 2nd of October the kettle was still not received, calling again I was told to hold the line so that the lady can find out about the item. After 20 minutes waiting for her to get back to me, I was cut off the line. Calling again I heard they had issues with power and will call me back. I said they just need to deliver the kettle the same day. Needless to say that until today no one called back and also the kettle was not received back yet. If the kettle is not received by Tuesday 06 October, I will take matters further to the complaint commission of Consumer Protection Act. I also expect them to compensate for all the time and costs of calls in this matter, as their not existing service was causing me a loss of income in the time wasted with them. I can only suggest to stay away from products of their lines (Mellerware, Aqua Optima, Morphy Richards and more), as you will really have trouble when a product becomes faulty during warranty...
53 replies
Review Distribution
5 Star
14 (27.45098039215686%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (5.882352941176471%)
1 Star
34 (66.66666666666667%)