Demeaning welcome by Zain of Solsands Hotel and self service

My husband and I booked in solsands hotel on the 20th February 2026. Zain the front desk manager/receptionist was extremely rude and assuming that the man I was with was just going to drop me off at the hotel whereas my husband went to fetch our luggage. We are from Capetown. He treated us in a very unsavory manner whereas the night receptionist was amazing. This is not the first time this has happened and it's time I let the public know how you are welcomed in this hotel. The rooms are very clean, airconditioner works, nice place to stay but even if it was for free I would never visit again because Zain makes sure of that. He has a marvelous way of demeaning a person by the way he talks down to a person. He doesn't have any people skills and communication skills. He talks to us in a very angry tone of voice. The guard at the door recognized us immediately when we got there as he remembers us staying at the hotel previously. When we checked out taking the keys with us to hand it to the front desk Zains attitude towards us was absolutely terrible and in the manner that he asked us for the pouch which we left in the room which we were never told to bring back when we checked out was once again demeaning.he never smiles and talks down to us scolding us. He asked where is the pouch and remote and that we must go upstairs and fetch it which is fine but it's how he spoke to us again in a demeaning way. We had booked 2 rooms as I had some guests come to spend the evening with us. Even our guests got offended in the manner this Zain spoke to all of us. The one guest is going to another platform and share his experience with Zain. I do believe that this hotel is only 7 months old .....very nice hotel to stay but the attitude and the welcome experience with Zain is absolutely disgusting. They are in 16 erskine terrace on the durban beach front, Point