Bad service experience

Am very disappointed with the service we have received from you I have been calling the office wanting to know feedback regarding the security amount that is due to be refunded I called on numerous occasions during the course of the week and every day Am promised to check and get back to me but you never do. Question is, are we getting the refund or not so I can take the next step On all these occasions I have been communicating with Buhle and I must say the level of professionalism is not the one, we should be getting as clients