Somerset needs some improvement

Was a patient today have never experienced a waiting period of more then 8 hour to 12 hours at a hospital the receptionist confirmed it while we are injuredand sitting at the receptionist area. They do the normal procedure of opening a folder which is common and told us that seeing a doctor hence they are busy we are allocated a minor illness which means a doctor will see to us seldom intervals depending on how many ambulance that come in they would see us in the next 8 to 12 hours period. Very disappointed as some of us were injured and a other lady crying in pain it is not a good eye to see especially at the reception area and we all were impacted with her crying and we were in pain too