Unprofessional service from the Somerset West Police Station

There is something seriously wrong with the way the Police Station handles incoming calls and messages. I received an sms last week concerning a case I submitted. I tried to contact the responsible person at the given number 021-8501302, many times last week but the phone just rings indefinitely. On Monday morning I had no more luck and tried a number 021-8501300 and managed to speak to someone. They couldn't locate the person handling my case so I asked that he phones me back. It is now Thursday and no phone call! Yesterday I phoned the 300 number again and asked to speak to the Head of the Police Station. The phone was allowed to ring indefinitely - unprofessional! Instead of coming back to me and saying she is not answering, can I take a message, the caller is just abandoned. I suspect that the switchboard people are poorly trained. and have no idea what professional means. This is not a new phenomenon - it's part and parcel of the service you get from the Somerset West Police Station.