Dirty glasses and cups!!!!

We are customers since it was opened, and we have complained about this issue before, but nothing is being done to rectify the issue. We were served a glass of wine and a cup of coffee. The glass and cup were dirty, with finger- and lipmarks on the rim of the glass, and residues of old coffee of previous users on the outside of the cup. Our complaints usually lead to an offer of replacing the wine/coffee.