Shocking

<p>I placed an order at beginning of December 2016. I ordered online but queried free delivery which was on site as when I tried to process payment it charged more.  </p> <p> </p> <p>The company waived the delivery free but since then nothing.  I have had to phone, regardless if they say they will contact you.  It never happens.</p> <p> </p> <p>I requested a refund after a month of being told it was on its way. The refund had been paid according to the owner. When I asked him to read my account number it was a digit short.</p> <p> </p> <p>They have an email with this information.  He told me I'd have to wait for my refund until he sorted that out. Haha no. </p> <p> </p> <p>So my question is, legally is there anything to do from here? I'm over waiting and wasting my airtime. Emails go unanswered.</p> <p> </p> <p>I'd also like to figure out how to make sure their business practice is looked into as they run more than one online business. </p> <p> </p> <p> </p>