Something Unpleasant

<p>I ordered an item for a bachelorette party on the 26th of July 2016 and made payment. I received confirmation that the package was despatches for delivery two days later after I had to follow up twice. Since then i have had to follow up numerous times as I have had no communication from them  I have received no delivery of the item nor have I received my refund which was promised to me would be done last week. It has now been a month later I am still to receive the item (which I do not need now) and I have followed up twice again with regards to my refund with no response yet again. This is utterly unacceptable. Please assist.</p>