Discriminating against low class customers.

My Parents have constant bad internet connections... we phone them asking to help us and phone in for technical support but it does not help they only make it worse. I live nearby my parents and never had I ever had bad internet issues. My parents phone almost every day regarding bad internet and all they say is that its our dish or they worked on it and it should be fine. Its not fine, my parents replaced their dish and its still giving the same issue, when they work on it, it gets worse. I am so done with sonic Wi-Fi, they just don't have trained people that don't know what they are doing!!!! I would recommend other places in Herm****. Never have I ever seen such bad service. Yes my parents live in a low class area but that doesn't mean that they should discriminate against them. I want this sorted fast. It makes me very angry... my parents pay money for something they not getting.