Canawalk staff are entitlement

I booked a root touch up appointment on the 14th of December while in store straight after completing a wash and blowout. The appointment was around other appointments which I had to move including having ti make arrangements for work as I would have needed to leave earlier. I made the appointment and did all the changes to Accomodate the time given by Sorbet. On the 23rd I get to Sorbet 15 min earlier for my appointment , the reception was lovely said I should sit and il be attended to then the hairstylist comes through with a towel in her hair and o greeted and waited assuming she will be sorting me out shortly. I started speaking to her as she undid her towel saying what I was there for to which she responded that she is going to do her own hair. I still thought she will probably put in the colour into mine and then do hers but upon asking her she said that she won’t as she is busy and I have no appointment, took the brushes and hairdryer and walked of to the other end. By this tim it was already 8 and my app should have started, i had to then get the receptionist involved then the manager was called as she was not in store and it was a back and forth till 8:30 due to the stylist refusal. I’m a client of Sorbet and to have to have witnessed the argument over sorting out a client to getting the stylist forced into doing what she is actually paid for is pathetic in my opinion. My husband and I would use sorbet and recently he has changed and pea not use them at all and I still use them every now and again. It is always a hassle with Sorbet, ther is no customer service from certain people even though we paying for the service. The dye was rushed and the whole experience was then put in Fast forward at my expense only because the the****** didn’t do what she was supposed to do when she was meant to. Sorbet neeeds to train their staff cause customers are leaving due ti the putrid service being given aswell as the way the****** treat customers even though we paying.