Sorbet Group
1.8|1,174 reviews
KS
Khumoetsile S
1 reviews | Active since Member
10 May 2026, 13:52
Technicians recommend treatments based on Sale price & not what your skin needs!!!
I went to Sorbet Blueberry Square wanting a hydrating facial, the technician Marcia recommended a DMK Facial treatment saying that it is very hydrating. This was not hydrating at all, instead left my face very dry and peeling for the next 2 weeks. She put oil on my face and I told her that my face is shiny and painful and not glowing at all. She said it'll get better I must give it 7 days. Following that, I now suffer breakouts, have ****les and on my chin and forehead. NEVER AGAIN!!! Their technicians recommend treatments according to price and not what the client needs.
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Replies (1)Sorbet Group's replyOfficial
20 May 2026, 09:56Good day, We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. Kind regards, Sorbet Group
Best regards,
Sorbet Group's reply20 May 2026, 09:56
Official
Good day, We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. Kind regards, Sorbet Group
Best regards,