SOS SQUAD IS GAINING MONEY ON POACHING/STEALING FROM THE COMMONERS

SOS SQUAD ARE THIEVES PLEASE BE AWARE.

I was having a wonderful life until they came and deducted money in my account without my consent. They claim that I was sold an iPhone over the phone (which is another lie) and apparently I was then given services (I do not know what for) at R59 per month from August. Bare in mind that that the amount dos not report on the phone when it is coming out so i never received any sms for it.

Not SOS SQUAD has my banking details which I do not know where they got (Main issue). Now I called them on the 22nd of November 2018 and I got through to a lady who claimed that she was Ann, she said she could not assist me and dropped the call. Tried calling again, you guessed it!!! No Answer (Incompetency 1). I then decided to call on the 27th thinking that they would realize their mistake but nothing.

When I called on the 27th, I spoke to a lady called Nosipho (Agent) who couldn't answer my questions as to when I gave consent for the incompetent SOS Squad to debit my account (Incompetency 2). I then asked to speak to her manager, I waited for long and she came back, when she came back she said all the managers are in a meeting (Lying), I then persisted that she must get me someone in a higher position since she could not assist me. She went for the second time, angrily.

A guy by the name of Kurshan (Team leader) was speaking to me. This guy said I will receive a call and the transcript on Monday giving me the call I gave them the right to debit my account. He then promised to send me an email that confirms our conversation and dissatisfaction. Till today i am still waiting for that email (Maybe loadshedding is giving them problems), this is how thieves are (Incompetency 3).

I waited a week and still no response !!! Today I phoned, the call lasted about 30 minutes. A girl answered the phone (forgot her name), I asked her about the feedback I am to receive but she couldn't answer me properly (Even the money they are stealing, they are not putting it to good use, I think). I then asked to speak to a supervisor, she said he is not on her desk, I asked her to please look for the leader and she says the leader is in the toilet which she never specified at the beginning (Trying to be clever). (Incompetency 4)

I forced her to call the leader and finally Lyndall (Team Leader) came. I didn't explain too much because she can see the system, I ask for the transcript and she also could not give me straight answers (As a team leader you should know everything, not for SOS Fraud). (Incompetency 5)

I asked to speak to a manager and i asked for their name and she said it is Kumaren. Kumaren started by trying to be nice and never wanted to be clever. I then asked about my transcript and recording that is where everything started to change because he was not answering as he was at the beginning, started to have many pauses and uhms! He then said their QA had a technical problem according to the system. I then wondered, how can an agent I spoke to?, Team leader I spoke to cannot see this and only the manager can (Lies). (Incompetency 6).

The so called manager promised me to send me an email since he said I will be receiving feedback in 24 hours. The time was around 10:30 and now it is 13:10. I called back at 13:00 and I spoke to Kim Rall and guess what? Kumaren is not in the office, what is interesting is that they asked me who is speaking so we can tell him, after that ****f, vanished like smoke in the air. (Incompetency 7)

THIS IS FOR SOS SQUAD I will be publishing this on all news papers, social media and tell everyone I know for this thievery I just encountered.