SS
Sos Squad
Unclaimed Business
SS
Sos Squad
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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LIDIA P
1 reviews | Active since Jan 2020
7 Jul 2020, 08:19
UNAUTHORIZED DEBIT ORDER
THIS MORNING I WENT THROUGH MY BANK ACCOUNT AND FOUND 3 UNAUTHORIZED DEBIT ORDERS THAT I DID NOT SIGN UP FOR OR GAVE PERMISSION FOR: TECH TRACE - R50 SO MUSIC - R54 SOS SQUAD - R65 I HAVE NO IDEA WHERE THESE PEOPLE GET OUR BANKING DETAILS FROM OR WHO GAVE THEM PERMISSION FOR THESE DEBIT ORDERS. THIS IS FRAUD! ALL OF US ARE STRUGGLING FINANCIALLY BECAUSE OF THE COVID VIRUS AND SALARY CUTS. WHILE TRYING TO LIMIT MY EXPENSES, UNAUTHORIZED DEBIT ORDERS ARE DEDUCTED FROM MY ACCOUNT AND THIS WILL HAVE TO STOP. OTHER PEOPLE ARE STRUGGLING WITH THE SAME DEBIT ORDERS FOR WHICH THEY DID NOT GIVE PERMISSION, I AM NOT THE ONLY ONE.
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LIDIA P
1 reviews | Active since Jan 2020
7 Jul 2020, 08:19
UNAUTHORIZED DEBIT ORDER
THIS MORNING I WENT THROUGH MY BANK ACCOUNT AND FOUND 3 UNAUTHORIZED DEBIT ORDERS THAT I DID NOT SIGN UP FOR OR GAVE PERMISSION FOR: TECH TRACE - R50 SO MUSIC - R54 SOS SQUAD - R65 I HAVE NO IDEA WHERE THESE PEOPLE GET OUR BANKING DETAILS FROM OR WHO GAVE THEM PERMISSION FOR THESE DEBIT ORDERS. THIS IS FRAUD! ALL OF US ARE STRUGGLING FINANCIALLY BECAUSE OF THE COVID VIRUS AND SALARY CUTS. WHILE TRYING TO LIMIT MY EXPENSES, UNAUTHORIZED DEBIT ORDERS ARE DEDUCTED FROM MY ACCOUNT AND THIS WILL HAVE TO STOP. OTHER PEOPLE ARE STRUGGLING WITH THE SAME DEBIT ORDERS FOR WHICH THEY DID NOT GIVE PERMISSION, I AM NOT THE ONLY ONE.
0
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Thabang M
1 reviews | Active since Jan 2020
18 Feb 2019, 08:24
Unable to get membership
Good day My name is Thabang and i have been trying to sign up as one of your members for months to no success.I have left my details numerous times on your website to be contacted back regarding this,i have also contacted your contact line and was rudely informed i must sign up ONLY on the website...quite absurd if you ask me because that seems to be ineffective. Again I request to be contacted back so i can be signed up as an sos squad member if that is not too much to ask for I am starting to doubt my decision to become one of your members
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Thabang M
1 reviews | Active since Jan 2020
18 Feb 2019, 08:24
Unable to get membership
Good day My name is Thabang and i have been trying to sign up as one of your members for months to no success.I have left my details numerous times on your website to be contacted back regarding this,i have also contacted your contact line and was rudely informed i must sign up ONLY on the website...quite absurd if you ask me because that seems to be ineffective. Again I request to be contacted back so i can be signed up as an sos squad member if that is not too much to ask for I am starting to doubt my decision to become one of your members
0
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Siyabonga M
1 reviews | Active since Jan 2020
3 Dec 2018, 11:15
SOS SQUAD IS GAINING MONEY ON POACHING/STEALING FROM THE COMMONERS
SOS SQUAD ARE THIEVES PLEASE BE AWARE. I was having a wonderful life until they came and deducted money in my account without my consent. They claim that I was sold an iPhone over the phone (which is another lie) and apparently I was then given services (I do not know what for) at R59 per month from August. Bare in mind that that the amount dos not report on the phone when it is coming out so i never received any sms for it. Not SOS SQUAD has my banking details which I do not know where they got (Main issue). Now I called them on the 22nd of November 2018 and I got through to a lady who claimed that she was Ann, she said she could not assist me and dropped the call. Tried calling again, you guessed it!!! No Answer (Incompetency 1). I then decided to call on the 27th thinking that they would realize their mistake but nothing. When I called on the 27th, I spoke to a lady called Nosipho (Agent) who couldn't answer my questions as to when I gave consent for the incompetent SOS Squad to debit my account (Incompetency 2). I then asked to speak to her manager, I waited for long and she came back, when she came back she said all the managers are in a meeting (Lying), I then persisted that she must get me someone in a higher position since she could not assist me. She went for the second time, angrily. A guy by the name of Kurshan (Team leader) was speaking to me. This guy said I will receive a call and the transcript on Monday giving me the call I gave them the right to debit my account. He then promised to send me an email that confirms our conversation and dissatisfaction. Till today i am still waiting for that email (Maybe loadshedding is giving them problems), this is how thieves are (Incompetency 3). I waited a week and still no response !!! Today I phoned, the call lasted about 30 minutes. A girl answered the phone (forgot her name), I asked her about the feedback I am to receive but she couldn't answer me properly (Even the money they are stealing, they are not putting it to good use, I think). I then asked to speak to a supervisor, she said he is not on her desk, I asked her to please look for the leader and she says the leader is in the toilet which she never specified at the beginning (Trying to be clever). (Incompetency 4) I forced her to call the leader and finally Lyndall (Team Leader) came. I didn't explain too much because she can see the system, I ask for the transcript and she also could not give me straight answers (As a team leader you should know everything, not for SOS Fraud). (Incompetency 5) I asked to speak to a manager and i asked for their name and she said it is Kumaren. Kumaren started by trying to be nice and never wanted to be clever. I then asked about my transcript and recording that is where everything started to change because he was not answering as he was at the beginning, started to have many pauses and uhms! He then said their QA had a technical problem according to the system. I then wondered, how can an agent I spoke to?, Team leader I spoke to cannot see this and only the manager can (Lies). (Incompetency 6). The so called manager promised me to send me an email since he said I will be receiving feedback in 24 hours. The time was around 10:30 and now it is 13:10. I called back at 13:00 and I spoke to Kim Rall and guess what? Kumaren is not in the office, what is interesting is that they asked me who is speaking so we can tell him, after that ****f, vanished like smoke in the air. (Incompetency 7) THIS IS FOR SOS SQUAD I will be publishing this on all news papers, social media and tell everyone I know for this thievery I just encountered.
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Siyabonga M
1 reviews | Active since Jan 2020
3 Dec 2018, 11:15
SOS SQUAD IS GAINING MONEY ON POACHING/STEALING FROM THE COMMONERS
SOS SQUAD ARE THIEVES PLEASE BE AWARE. I was having a wonderful life until they came and deducted money in my account without my consent. They claim that I was sold an iPhone over the phone (which is another lie) and apparently I was then given services (I do not know what for) at R59 per month from August. Bare in mind that that the amount dos not report on the phone when it is coming out so i never received any sms for it. Not SOS SQUAD has my banking details which I do not know where they got (Main issue). Now I called them on the 22nd of November 2018 and I got through to a lady who claimed that she was Ann, she said she could not assist me and dropped the call. Tried calling again, you guessed it!!! No Answer (Incompetency 1). I then decided to call on the 27th thinking that they would realize their mistake but nothing. When I called on the 27th, I spoke to a lady called Nosipho (Agent) who couldn't answer my questions as to when I gave consent for the incompetent SOS Squad to debit my account (Incompetency 2). I then asked to speak to her manager, I waited for long and she came back, when she came back she said all the managers are in a meeting (Lying), I then persisted that she must get me someone in a higher position since she could not assist me. She went for the second time, angrily. A guy by the name of Kurshan (Team leader) was speaking to me. This guy said I will receive a call and the transcript on Monday giving me the call I gave them the right to debit my account. He then promised to send me an email that confirms our conversation and dissatisfaction. Till today i am still waiting for that email (Maybe loadshedding is giving them problems), this is how thieves are (Incompetency 3). I waited a week and still no response !!! Today I phoned, the call lasted about 30 minutes. A girl answered the phone (forgot her name), I asked her about the feedback I am to receive but she couldn't answer me properly (Even the money they are stealing, they are not putting it to good use, I think). I then asked to speak to a supervisor, she said he is not on her desk, I asked her to please look for the leader and she says the leader is in the toilet which she never specified at the beginning (Trying to be clever). (Incompetency 4) I forced her to call the leader and finally Lyndall (Team Leader) came. I didn't explain too much because she can see the system, I ask for the transcript and she also could not give me straight answers (As a team leader you should know everything, not for SOS Fraud). (Incompetency 5) I asked to speak to a manager and i asked for their name and she said it is Kumaren. Kumaren started by trying to be nice and never wanted to be clever. I then asked about my transcript and recording that is where everything started to change because he was not answering as he was at the beginning, started to have many pauses and uhms! He then said their QA had a technical problem according to the system. I then wondered, how can an agent I spoke to?, Team leader I spoke to cannot see this and only the manager can (Lies). (Incompetency 6). The so called manager promised me to send me an email since he said I will be receiving feedback in 24 hours. The time was around 10:30 and now it is 13:10. I called back at 13:00 and I spoke to Kim Rall and guess what? Kumaren is not in the office, what is interesting is that they asked me who is speaking so we can tell him, after that ****f, vanished like smoke in the air. (Incompetency 7) THIS IS FOR SOS SQUAD I will be publishing this on all news papers, social media and tell everyone I know for this thievery I just encountered.
0
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Jennie E
1 reviews | Active since Jan 2020
11 Sept 2018, 08:40
SOS Squad Biggest Scammers Ever
I received a call from Leila Adams yesterday 10/09/2018 at 11.33am. She said that because I am a loyal cell c customer they are going to add the SOS squad on my cell c account with no extra costs. She asked for my details and I gave it to her, this morning multiple messages came through of debit orders that wants to deduct from my bank account. This morning I phoned the number she gave me and no one knows about her. The one consultant looked into my profile and said the lady who assisted me was Anisa Adam. I cancelled all the subscriptions that was made on my name and number. I also requested to speak to the manager as the consultant didn’t want to put me through. You guys are the biggest scammers ever, and I will not leave it here. I hereby request that you send me the recording of the telephone call between me and Anisa/Leila Adams that took place 11.33am on 10 September 2018.
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Jennie E
1 reviews | Active since Jan 2020
11 Sept 2018, 08:40
SOS Squad Biggest Scammers Ever
I received a call from Leila Adams yesterday 10/09/2018 at 11.33am. She said that because I am a loyal cell c customer they are going to add the SOS squad on my cell c account with no extra costs. She asked for my details and I gave it to her, this morning multiple messages came through of debit orders that wants to deduct from my bank account. This morning I phoned the number she gave me and no one knows about her. The one consultant looked into my profile and said the lady who assisted me was Anisa Adam. I cancelled all the subscriptions that was made on my name and number. I also requested to speak to the manager as the consultant didn’t want to put me through. You guys are the biggest scammers ever, and I will not leave it here. I hereby request that you send me the recording of the telephone call between me and Anisa/Leila Adams that took place 11.33am on 10 September 2018.
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Thato L
1 reviews | Active since Jan 2020
3 Aug 2018, 04:36
Stop sending me sms
I have since asked you to delete my numbers from you database even today after 2months I am still getting your annoying sms’s. I am still receiving at least 8 messages a day and I dont understand what must I do with them. Please stop ✋? sending me sms’es
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Thato L
1 reviews | Active since Jan 2020
3 Aug 2018, 04:36
Stop sending me sms
I have since asked you to delete my numbers from you database even today after 2months I am still getting your annoying sms’s. I am still receiving at least 8 messages a day and I dont understand what must I do with them. Please stop ✋? sending me sms’es
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AE L
1 reviews | Active since Jan 2020
6 Mar 2018, 13:17
SOS Squad charges more than the advertised fee
I have contributed to SOS Squad for a number of years. I have never used the facility and been unsure of how or what they cover - the membership came into being when I signed up with Netstar. Today, I called them to cancel the membership. The call centre agent was incredibly friendly and named some of the services on offer before she cancelled the membership. She also suggested that I look at the website for additional services offered. What I found is that I have been overcharged! The website states "Have full access to all the assistance you could possibly need with reliable 24-hour support. Only R55 per month". The FAQ's state, "How much does SOS Squad cost? Premium, unlimited access to all SOS Squad benefits are available to you for only R55 per month." The terms and conditions state, "Changes in price: We may change the price which you pay for the Services from time to time. In particular (but without limitation), we will increase the price by a reasonable margin on an annual basis." No where does it state that members who have been paying for their membership for years, pay more than the advertised fee. No where does it state that the fee is FROM R55 per month. It clearly states that the membership fee IS R55 monthly. I find this outrageous. I have been paying more than the R55 monthly. The membership and the difference may be small in value, but it is the principle behind it.
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AE L
1 reviews | Active since Jan 2020
6 Mar 2018, 13:17
SOS Squad charges more than the advertised fee
I have contributed to SOS Squad for a number of years. I have never used the facility and been unsure of how or what they cover - the membership came into being when I signed up with Netstar. Today, I called them to cancel the membership. The call centre agent was incredibly friendly and named some of the services on offer before she cancelled the membership. She also suggested that I look at the website for additional services offered. What I found is that I have been overcharged! The website states "Have full access to all the assistance you could possibly need with reliable 24-hour support. Only R55 per month". The FAQ's state, "How much does SOS Squad cost? Premium, unlimited access to all SOS Squad benefits are available to you for only R55 per month." The terms and conditions state, "Changes in price: We may change the price which you pay for the Services from time to time. In particular (but without limitation), we will increase the price by a reasonable margin on an annual basis." No where does it state that members who have been paying for their membership for years, pay more than the advertised fee. No where does it state that the fee is FROM R55 per month. It clearly states that the membership fee IS R55 monthly. I find this outrageous. I have been paying more than the R55 monthly. The membership and the difference may be small in value, but it is the principle behind it.
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Simon H
1 reviews | Active since Jan 2020
22 Feb 2018, 10:32
Unauthorised Debits
The following unauthorised debits have been made against my account. These total R1049. I demand a refund and that the debit order be stopped with immediate effect. 2018/01/31 2018/01/31 SOSSQUAD M****350844-5 54 2017/12/22 2017/12/22 SOSSQUAD M****350844-5 54 2017/11/30 2017/11/30 SOSSQUAD M****350844-5 54 2017/10/31 2017/10/31 SOSSQUAD M****350844-5 54 2017/09/29 2017/09/29 SOSSQUAD M****350844-5 54 2017/08/31 2017/08/31 SOSSQUAD M****350844-5 54 2017/07/31 2017/07/31 SOSSQUAD M****350844-5 54 2017/06/30 2017/06/30 SOSSQUAD M****350844-5 54 2017/05/31 2017/05/31 SOSSQUAD M****350844-5 54 2017/04/28 2017/04/28 SOSSQUAD M****350844-5 52 2017/03/31 2017/03/31 SOSSQUAD M****350844-5 52 2017/02/28 2017/02/28 SOSSQUAD M****350844-5 52 2017/01/31 2017/01/31 SOSSQUAD M****350844-5 52 2016/12/23 2016/12/23 SOSSQUAD M****350844-5 52 2016/11/30 2016/11/30 SOSSQUAD M****350844-5 52 2016/10/28 2016/10/28 SOSSQUAD M****350844-5 52 2016/09/30 2016/09/30 SOSSQUAD M****350844-5 52 2016/08/31 2016/08/31 SOSSQUAD M****350844-5 49 2016/07/29 2016/07/29 SOSSQUAD M****350844-5 49 2016/06/30 2016/06/30 SOSSQUAD M****350844-5 49
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Simon H
1 reviews | Active since Jan 2020
22 Feb 2018, 10:32
Unauthorised Debits
The following unauthorised debits have been made against my account. These total R1049. I demand a refund and that the debit order be stopped with immediate effect. 2018/01/31 2018/01/31 SOSSQUAD M****350844-5 54 2017/12/22 2017/12/22 SOSSQUAD M****350844-5 54 2017/11/30 2017/11/30 SOSSQUAD M****350844-5 54 2017/10/31 2017/10/31 SOSSQUAD M****350844-5 54 2017/09/29 2017/09/29 SOSSQUAD M****350844-5 54 2017/08/31 2017/08/31 SOSSQUAD M****350844-5 54 2017/07/31 2017/07/31 SOSSQUAD M****350844-5 54 2017/06/30 2017/06/30 SOSSQUAD M****350844-5 54 2017/05/31 2017/05/31 SOSSQUAD M****350844-5 54 2017/04/28 2017/04/28 SOSSQUAD M****350844-5 52 2017/03/31 2017/03/31 SOSSQUAD M****350844-5 52 2017/02/28 2017/02/28 SOSSQUAD M****350844-5 52 2017/01/31 2017/01/31 SOSSQUAD M****350844-5 52 2016/12/23 2016/12/23 SOSSQUAD M****350844-5 52 2016/11/30 2016/11/30 SOSSQUAD M****350844-5 52 2016/10/28 2016/10/28 SOSSQUAD M****350844-5 52 2016/09/30 2016/09/30 SOSSQUAD M****350844-5 52 2016/08/31 2016/08/31 SOSSQUAD M****350844-5 49 2016/07/29 2016/07/29 SOSSQUAD M****350844-5 49 2016/06/30 2016/06/30 SOSSQUAD M****350844-5 49
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R B
1 reviews | Active since Jan 2020
15 Feb 2018, 13:36
Unauthorized debit orders
I received a phone call last year from Yello Mobile offering me a promotion of two phones for R69 per month. During the call additional services were offered to which i initially said no as i dont not want to pay any extra fees, the sales consultant (Reshma Harilal) ensured me that there would not be any additional fees if i take the additional services and so i agreed. I reitterated about 6 times during the call that i only give authorisation to debit my account with the R69 per month. The order was eventually cancelled as the courier company failed to deliver these devices. When i looked at my bank statements i noticed that debit orders for hotspotter, phonebox, luno, techtrace and sos squad were going off every month since October totaling R219 per month. I phone MTN to enquire about these debit orders that went off and they said the only thing they would do was cancel the services but i would need to contact them regarding the refund. I contacted the service providers and spoke to Brian who said that they got the recording of the phone call and i agreed to the services as well as the additional prices and that they cannot give me a refund. Firstly I never gave permission for any amount other than the R69 to be deducted from my account so the money that they took out of my account was without authorization and secondly the order was cancelled, when i highlighted this to Brian he said just because i took the services out with the order it does not mean that these services were related to the order even though on each of my debit orders the order number appeared . I have been a loyal client of MTN for over 10 years but i am extremely upset about how i have been taken advantage of and lied to when this promotion was offered to me. I will be cancelling all the contracts i have with MTN. The money for the additional services was stolen from me as during the call i was not notified that i would have to pay additional fees for these “services” and that these individual amounts would be deducted from my account. This behavior is unethical and certainly not a brand i want to be associated with!
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R B
1 reviews | Active since Jan 2020
15 Feb 2018, 13:36
Unauthorized debit orders
I received a phone call last year from Yello Mobile offering me a promotion of two phones for R69 per month. During the call additional services were offered to which i initially said no as i dont not want to pay any extra fees, the sales consultant (Reshma Harilal) ensured me that there would not be any additional fees if i take the additional services and so i agreed. I reitterated about 6 times during the call that i only give authorisation to debit my account with the R69 per month. The order was eventually cancelled as the courier company failed to deliver these devices. When i looked at my bank statements i noticed that debit orders for hotspotter, phonebox, luno, techtrace and sos squad were going off every month since October totaling R219 per month. I phone MTN to enquire about these debit orders that went off and they said the only thing they would do was cancel the services but i would need to contact them regarding the refund. I contacted the service providers and spoke to Brian who said that they got the recording of the phone call and i agreed to the services as well as the additional prices and that they cannot give me a refund. Firstly I never gave permission for any amount other than the R69 to be deducted from my account so the money that they took out of my account was without authorization and secondly the order was cancelled, when i highlighted this to Brian he said just because i took the services out with the order it does not mean that these services were related to the order even though on each of my debit orders the order number appeared . I have been a loyal client of MTN for over 10 years but i am extremely upset about how i have been taken advantage of and lied to when this promotion was offered to me. I will be cancelling all the contracts i have with MTN. The money for the additional services was stolen from me as during the call i was not notified that i would have to pay additional fees for these “services” and that these individual amounts would be deducted from my account. This behavior is unethical and certainly not a brand i want to be associated with!
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