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Active since Feb 2018
6
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6 reviews99 months ago
Unauthorized debit orders
I received a phone call last year from Yello Mobile offering me a promotion of two phones for R69 per month. During the call additional services were offered to which i initially said no as i dont not want to pay any extra fees, the sales consultant (Reshma Harilal) ensured me that there would not be any additional fees if i take the additional services and so i agreed. I reitterated about 6 times during the call that i only give authorisation to debit my account with the R69 per month. The order was eventually cancelled as the courier company failed to deliver these devices. When i looked at my bank statements i noticed that debit orders for hotspotter, phonebox, luno, techtrace and sos squad were going off every month since October totaling R219 per month. I phone MTN to enquire about these debit orders that went off and they said the only thing they would do was cancel the services but i would need to contact them regarding the refund. I contacted the service providers and spoke to Brian who said that they got the recording of the phone call and i agreed to the services as well as the additional prices and that they cannot give me a refund. Firstly I never gave permission for any amount other than the R69 to be deducted from my account so the money that they took out of my account was without authorization and secondly the order was cancelled, when i highlighted this to Brian he said just because i took the services out with the order it does not mean that these services were related to the order even though on each of my debit orders the order number appeared . I am extremely upset about how i have been taken advantage of and lied to when this promotion was offered to me. The money for the additional services was stolen from me as during the call i was not notified that i would have to pay additional fees for these “services” and that these individual amounts would be deducted from my account. This behavior is unethical and certainly not a brand i want to be associated with!
0 replies
99 months ago
Unauthorized debit orders
I received a phone call last year from Yello Mobile offering me a promotion of two phones for R69 per month. During the call additional services were offered to which i initially said no as i dont not want to pay any extra fees, the sales consultant (Reshma Harilal) ensured me that there would not be any additional fees if i take the additional services and so i agreed. I reitterated about 6 times during the call that i only give authorisation to debit my account with the R69 per month. The order was eventually cancelled as the courier company failed to deliver these devices. When i looked at my bank statements i noticed that debit orders for hotspotter, phonebox, luno, techtrace and sos squad were going off every month since October totaling R219 per month. I phone MTN to enquire about these debit orders that went off and they said the only thing they would do was cancel the services but i would need to contact them regarding the refund. I contacted the service providers and spoke to Brian who said that they got the recording of the phone call and i agreed to the services as well as the additional prices and that they cannot give me a refund. Firstly I never gave permission for any amount other than the R69 to be deducted from my account so the money that they took out of my account was without authorization and secondly the order was cancelled, when i highlighted this to Brian he said just because i took the services out with the order it does not mean that these services were related to the order even though on each of my debit orders the order number appeared . I am extremely upset about how i have been taken advantage of and lied to when this promotion was offered to me. The money for the additional services was stolen from me as during the call i was not notified that i would have to pay additional fees for these “services” and that these individual amounts would be deducted from my account. This behavior is unethical and certainly not a brand i want to be associated with!
0 replies
99 months ago
Unauthorized debit orders
I received a phone call last year from Yello Mobile offering me a promotion of two phones for R69 per month. During the call additional services were offered to which i initially said no as i dont not want to pay any extra fees, the sales consultant (Reshma Harilal) ensured me that there would not be any additional fees if i take the additional services and so i agreed. I reitterated about 6 times during the call that i only give authorisation to debit my account with the R69 per month. The order was eventually cancelled as the courier company failed to deliver these devices. When i looked at my bank statements i noticed that debit orders for hotspotter, phonebox, luno, techtrace and sos squad were going off every month since October totaling R219 per month. I phone MTN to enquire about these debit orders that went off and they said the only thing they would do was cancel the services but i would need to contact them regarding the refund. I contacted the service providers and spoke to Brian who said that they got the recording of the phone call and i agreed to the services as well as the additional prices and that they cannot give me a refund. Firstly I never gave permission for any amount other than the R69 to be deducted from my account so the money that they took out of my account was without authorization and secondly the order was cancelled, when i highlighted this to Brian he said just because i took the services out with the order it does not mean that these services were related to the order even though on each of my debit orders the order number appeared . I am extremely upset about how i have been taken advantage of and lied to when this promotion was offered to me. The money for the additional services was stolen from me as during the call i was not notified that i would have to pay additional fees for these “services” and that these individual amounts would be deducted from my account. This behavior is unethical and certainly not a brand i want to be associated with!
0 replies
99 months ago
Unauthorized debit orders
I received a phone call last year from Yello Mobile offering me a promotion of two phones for R69 per month. During the call additional services were offered to which i initially said no as i dont not want to pay any extra fees, the sales consultant (Reshma Harilal) ensured me that there would not be any additional fees if i take the additional services and so i agreed. I reitterated about 6 times during the call that i only give authorisation to debit my account with the R69 per month. The order was eventually cancelled as the courier company failed to deliver these devices. When i looked at my bank statements i noticed that debit orders for hotspotter, phonebox, luno, techtrace and sos squad were going off every month since October totaling R219 per month. I phone MTN to enquire about these debit orders that went off and they said the only thing they would do was cancel the services but i would need to contact them regarding the refund. I contacted the service providers and spoke to Brian who said that they got the recording of the phone call and i agreed to the services as well as the additional prices and that they cannot give me a refund. Firstly I never gave permission for any amount other than the R69 to be deducted from my account so the money that they took out of my account was without authorization and secondly the order was cancelled, when i highlighted this to Brian he said just because i took the services out with the order it does not mean that these services were related to the order even though on each of my debit orders the order number appeared . I am extremely upset about how i have been taken advantage of and lied to when this promotion was offered to me. The money for the additional services was stolen from me as during the call i was not notified that i would have to pay additional fees for these “services” and that these individual amounts would be deducted from my account. This behavior is unethical and certainly not a brand i want to be associated with!
0 replies
99 months ago
Unauthorized debit orders
I received a phone call last year from Yello Mobile offering me a promotion of two phones for R69 per month. During the call additional services were offered to which i initially said no as i dont not want to pay any extra fees, the sales consultant (Reshma Harilal) ensured me that there would not be any additional fees if i take the additional services and so i agreed. I reitterated about 6 times during the call that i only give authorisation to debit my account with the R69 per month. The order was eventually cancelled as the courier company failed to deliver these devices. When i looked at my bank statements i noticed that debit orders for hotspotter, phonebox, luno, techtrace and sos squad were going off every month since October totaling R219 per month. I phone MTN to enquire about these debit orders that went off and they said the only thing they would do was cancel the services but i would need to contact them regarding the refund. I contacted the service providers and spoke to Brian who said that they got the recording of the phone call and i agreed to the services as well as the additional prices and that they cannot give me a refund. Firstly I never gave permission for any amount other than the R69 to be deducted from my account so the money that they took out of my account was without authorization and secondly the order was cancelled, when i highlighted this to Brian he said just because i took the services out with the order it does not mean that these services were related to the order even though on each of my debit orders the order number appeared . I have been a loyal client of MTN for over 10 years but i am extremely upset about how i have been taken advantage of and lied to when this promotion was offered to me. I will be cancelling all the contracts i have with MTN. The money for the additional services was stolen from me as during the call i was not notified that i would have to pay additional fees for these “services” and that these individual amounts would be deducted from my account. This behavior is unethical and certainly not a brand i want to be associated with!
0 replies
99 months ago
Unauthorized debit orders
I received a phone call last year from Yello Mobile offering me a promotion of two phones for R69 per month. During the call additional services were offered to which i initially said no as i dont not want to pay any extra fees, the sales consultant (Reshma Harilal) ensured me that there would not be any additional fees if i take the additional services and so i agreed. I reitterated about 6 times during the call that i only give authorisation to debit my account with the R69 per month. The order was eventually cancelled as the courier company failed to deliver these devices. When i looked at my bank statements i noticed that debit orders for hotspotter, phonebox, luno, techtrace and sos squad were going off every month since October totaling R219 per month. I phone MTN to enquire about these debit orders that went off and they said the only thing they would do was cancel the services but i would need to contact them regarding the refund. I contacted the service providers and spoke to Brian who said that they got the recording of the phone call and i agreed to the services as well as the additional prices and that they cannot give me a refund. Firstly I never gave permission for any amount other than the R69 to be deducted from my account so the money that they took out of my account was without authorization and secondly the order was cancelled, when i highlighted this to Brian he said just because i took the services out with the order it does not mean that these services were related to the order even though on each of my debit orders the order number appeared . I have been a loyal client of MTN for over 10 years but i am extremely upset about how i have been taken advantage of and lied to when this promotion was offered to me. I will be cancelling all the contracts i have with MTN. The money for the additional services was stolen from me as during the call i was not notified that i would have to pay additional fees for these “services” and that these individual amounts would be deducted from my account. This behavior is unethical and certainly not a brand i want to be associated with!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)