AL
AE L
Active since Feb 2018
7
Reviews
0
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Reviews
7 reviews41 months ago
Excellent service
I have dealt with them on two separate occasions and have had incredible service. Would highly recommend them.
0 replies
82 months ago
Most incredible service ever!
VINCENO WILHASE & TEDDY LERUMO & OPTIMUM ASSIST - LUNGA. Policy: 4001872842 Nature of Compliment : Roadside Assist All I can say is a HUGE thank you for the incredible service this morning. My son's car broke down on his way to work. The service received was efficient (he was back home in under 45 minutes from my call to you) and caring (numerous calls received prior to the tow truck driver arriving to ensure that he was still safe on the side of the road and again when he was back home). The truck driver shared his contact details before arriving, live tracking of where he was, and also phoned to check on my son's safety. I am extremely grateful for your assistance this morning and will be recommending Discovery Insure to everyone.
56 replies
99 months ago
SOS Squad charges more than the advertised fee
I have contributed to SOS Squad for a number of years. I have never used the facility and been unsure of how or what they cover - the membership came into being when I signed up with Netstar. Today, I called them to cancel the membership. The call centre agent was incredibly friendly and named some of the services on offer before she cancelled the membership. She also suggested that I look at the website for additional services offered. What I found is that I have been overcharged! The website states "Have full access to all the assistance you could possibly need with reliable 24-hour support. Only R55 per month". The FAQ's state, "How much does SOS Squad cost? Premium, unlimited access to all SOS Squad benefits are available to you for only R55 per month." The terms and conditions state, "Changes in price: We may change the price which you pay for the Services from time to time. In particular (but without limitation), we will increase the price by a reasonable margin on an annual basis." No where does it state that members who have been paying for their membership for years, pay more than the advertised fee. No where does it state that the fee is FROM R55 per month. It clearly states that the membership fee IS R55 monthly. I find this outrageous. I have been paying more than the R55 monthly. The membership and the difference may be small in value, but it is the principle behind it.
0 replies
99 months ago
Credit Report
Why is there an outstanding balance on my credit report for Telesure? And this dating back 5 months. I have no outstanding premiums!
315 replies
Review Distribution
5 Star
5 (71.42857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)