Unable to get membership

Good day

My name is Thabang and i have been trying to sign up as one of your members for months to no success.I have left my details numerous times on your website to be contacted back regarding this,i have also contacted your contact line and was rudely informed i must sign up ONLY on the website...quite absurd if you ask me because that seems to be ineffective. Again I request to be contacted back so i can be signed up as an sos squad member if that is not too much to ask for I am starting to doubt my decision to become one of your members