Bad treatment at Soshanguve Crossing Mall

HelloP... I learned about this platform after me and girlfriend experienced a horrific oddile by Soshanguve taxi association people right inside the mall. My girlfriend was pulled out of a vehicle after she requested a bolt ride for us to take us home. The security officer said to us "go ahead to the mall manager, he agreed with them that NO BOLT IS ALLOWED IN HERE " Please assist on how to resolve this situation please..