Incompetent personnellicensing department

I sent my PPL renewal paperwork to SA Civil aviation only to get a call from them to say my paperwork is lost. I have waited 2 weeks and have no response from the SACAA to tell me of their incompetence. This is an expensive affair and they treat us like clowns. this is a disgusting manner how they play the game insisting payments be made but are unable to maintain a discipline. This is **** airmanship from the SACAA and you need to put white, indian and coloured people in the positions as they are educated. From a ****ed off Pilot!!!