Lack of Clear Information and Support from Course Advisor

The course advisor I have been dealing with has not provided the information I requested. Initially, I asked for details about a specific course, but instead of addressing my inquiry, he suggested alternative options and sent me the prospectus without any information on the course I was interested in. When I called to request an invoice that included all related costs, such as exam booking and annual registration fees, along with payment plan options, he only sent an invoice for the course itself, excluding the additional fees. I had to follow up again to get a revised invoice and ask for payment terms and a debit order form. It feels like I’ve been guiding him through the process, rather than receiving the assistance and clarity I expected from a course advisor.