rude receptionist and unfriendly centre

I Tried to forget about the experience but i can not and i feel i need to share the experience to warn other people. i visited the practice in 2022 and came in about 5 min before my scheduled time for the doctor. As my son that has microtia had ear infection and flu he was feeling horrible. Microtia in one ear means he can not hear at all. it was myself, my wife, her brother and my 3 kids. The little one was on and off the couch and was difficult, but i tried to manage it the best i can, how do you explain to a deaf toddler to stop and sit still when they are sick? The receptionist was getting more and more inpatient with us. On a previous occasion i was also at the practice on a Saturday to enquire if they can help me around ten, and in front of all the patients she screamed at me saying that they have lives and families to go to and cant sit there the whole day. anyway we finished at the dr and got our meds and left. The next day i got a call from the practice manager stating we should watch our language when we are there and control our kids, our behavior's is unacceptable. Now i am sitting there with my 3 kids, why would i sit and swear and a doctors room, secondly my kid did climb on and off the couches as he was niggly. i am still so shocked about that women and the way the manager spoke to me i have not been back since. Please WARN all that the receptionist doesnt like kids their fore dont bring kids and make sure you come at a time that suits her.