Paint damaged car

Review for BMW Vereeniging

I recently purchased a 2024 BMW 2 Series M Sport from BMW Vereeniging, and my experience has been extremely disappointing.

On the day of collection, I immediately noticed several issues: • Bad paintwork on the front bumper • Rough and poorly polished paintwork • No spare key provided

What made the situation worse was the response I received from the salesperson, who had earlier assured me that the vehicle had no paintwork done. When confronted, he shifted the blame to BMW South Africa instead of taking accountability.

We contacted the Dealer Principal, who instructed the used car manager to look for an alternative vehicle. The first “replacement” they showed us was in even worse condition, despite the fact that they had another better car available. After we refused delivery, they then suggested removing a bumper from another car and fitting it onto ours—an unacceptable and unprofessional solution for a dealership representing the BMW brand.

After two and a half hours at the dealership—tired, hungry, and with small children who were disappointed—not once were we even offered water. The entire experience lacked transparency, customer care, and basic professionalism.

For a brand with BMW’s reputation, this level of service and quality control is simply unacceptable. I hope BMW Vereeniging seriously reconsiders how they treat customers and manages vehicle quality before delivery.